|By Brendhan Malone,
Vice-President, Central Canada at Eagle
The cat is out of the bag — Toronto is now an established world leader in IT and an innovation hub that rivals any city in the world.
Now what does this mean to the real job market?
Firstly, it means that a vast majority of Canadian fortune 100 companies have their IT headquarters in the GTA, plus IT start ups are finding Toronto to be the place to get started in record numbers. This brings an incredible opportunity to IT professionals, but what skill sets and profiles are the majority of these organizations looking for?
The answer to that lies in the customer. Companies today are all clamoring to create the best Customer Experience and the GTA job market reflects that, which can be seen in their position requirements. In addition to technical skills, they want to know their contractors can enhance the customer experience by knowing as much as possible about customers and, in return, provide that experience.
Specifically, companies are searching for:
Resources with major project experience are in hot demand. There are many projects right now that are attempting to consolidate internal systems to ensure that when customers are contacting companies — regardless of the issue — they won’t be passed around from touch-point to touch-point, having to re-issue their info and explain their concerns over and over.
A meaningful customer profile is imperative in providing a positive experience.
As more firms transition to the Agile methodology, the need for IT resources who truly understand the impact of their work on the overall customer experience is growing exponentially. In years past we have seen a large number of tester/QA positions go overseas. With the increased adoption of Agile, many of those requirements now sit locally as QA is part of every Agile team.
These business skills and knowledge are of course only part of it and in-demand IT skills remain. The hottest skills we see right now are:
- Integration Experience
- Full Stack Development
- Core Java Development
- Data Science
It is important to note also that with this increased level of customer information and profiles comes an increased need for uncompromising security of that information. With that, the need for security resources remains high and demand far outweighs supply.
You may have seen the report Randstad recently published of the top IT jobs in the Toronto Market
- System Administrator
- IT Project Manager
- Quality Assurance Analyst
- Data Analyst
- It Business Analyst
- Help Desk Analyst
- IT Manager
While these positions may not look considerably different than they have in years past (except Agile), the difference we are seeing is in the requirement for business understanding and understanding of customer impact as well as the in demand traditional IT skills.
Understanding the customer is the goal of the companies hiring and they are looking for people who understand this goal and its impact on the bottom line.