Talent Development Centre

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All Talent Development Centre posts written by a member of the executive team at Eagle, Canada’s premier staffing agency.

Contractors/Small Business Owners: Your Agency is an Extension of your Marketing Department


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Morley Surcon By Morley Surcon,
Vice-President, Western Canada at Eagle

Contractors/Small Business Owners: Your Agency is an Extension of your Marketing DepartmentAs an independent contractor, you are a small business owner. And just as every business needs to sell its products and services so, too, must you from time to time. Long term, multi-year contracts aside, contractors’ businesses are very often defined by frequent client engagements. When you are busy delivering your service it can be a challenge to find the time to market your company, after all there are only so many hours in a day. Likewise, sales isn’t typically your primary business and many contractors and consultants struggle with this part of their business (or, at least, it isn’t their favorite part of running the business).

What’s an independent contractor to do? There are some basic things that every small business can do to ensure they are getting their brand out to the market. These include:

  • Maintain a nice clean, easy-to-navigate website that lets prospective clients know what you do best and have accomplished
  • Ensure your LinkedIn profile is accurate and up-to-date… and “connect” with as many people as possible… and participate in work-related, online forums and chat groups
  • Invest in business cards and stationery, an important part of your branding strategy
  • Network, network, network… Just as a restaurant’s success has a lot to do with its location, your business success is a result of people in your industry knowing about you and the work that your company does better than anyone else. Getting out where industry peers and potential clients meet and engaging with these people is vitally important
  • Work your “champions”. If you’ve been in business for any length of time, you will have made some deep and lasting professional relationships. These people will want to see you succeed and knowing that you are interested in pursuing new opportunities, they will do their best to help you identify new prospects by making introductions.

…And, as the title of this blog suggests, leverage your staffing agency partners to the fullest! Your agency doesn’t technically work for you as it is their customer base that hires them to conduct searches on their behalf; but that doesn’t mean you can’t benefit from your affiliation with them. Especially when it comes to marketing your business. Eagle, for example, holds multiple networking events each year, we send out industry and market updates regularly, and our Recruiters are great sources of information and ideas. Staffing companies make their business by finding the best possible talent for their clients and, if you happen to be a good fit for one of their open roles, they will do the selling for you!

Staffing companies do not charge you (the contractor) to work for them. Instead their clients negotiate hourly fees that they will pay over and above the rates that you charge. Most end-clients are content to pay a premium to off-load the search, vetting, qualification, onboarding, hiring, and payment functions to staffing specialists as it is much more efficient and cost effective than doing so themselves. And they find the best talent available in the market this way. Therefore, you are able to charge your regular rates and get the benefit of agencies selling your services for you. Be sure to visit their job boards regularly and by responding to their Recruiters when they call, you will be better aware and engaged in new opportunities.

Other things you can do to help your agency partners to make a better impact on your sales efforts is to be consistent in your messaging. Branding is very important for any business… what is it about your business that sets it apart? If your website,and resume and “elevator pitch”/sales messages are all on-point and consistent it makes it much easier for Recruiters to understand your value proposition and to sell your company to their clients. Recruiters will often prefer a consultant who does one thing very well (and can demonstrate this through past work experience) to people who are good at a lot of different things. It is easier to sell and easier for the end-client to see where the “fit” is in their own teams; so tailor your branding and messaging to the job you want and communicate this to your agency.

Another little thing that makes a big difference is to invest some time into building relationships with key Recruiters that you trust. With very little effort you can build your Recruiter contact into a business champion of yours. Ensuring that you are reachable and making yourself available to meet or talk goes a long way towards building a Recruiter’s preference for working with you.

A lot has been written in Eagle’s Talent Development Centre blog site over the years about building strong and successful relationships with agency Recruiters. Any and all of these hold great tips that will turn an agency into a salesforce that works for you! Here are some links to these past articles:

Breaking the “Working and Not Selling” and the “Selling and Not Working” cycle takes some focused attention… but by spending some time getting your business’s Marketing program in place, you can avoid some of the time-gaps between engagements and develop your career in the direction for which you’ve planned!

Calgary IT Job Market Update at the end of November 2017


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By Morley Surcon (Vice President Western Canada at Eagle) and Brianne Risley (Delivery Manager at Eagle)

The following is a short summary of the IT Labour and Job Market in Calgary – supply, demand, and dynamics.

There are 3 “Trends” That Eagle has Noticed Over the Past Months:

Calgary IT Job Market UpdateCalgary has Developed an IT Skillset Gap: Information Technology changes and evolves very, very quickly. This means that what is “leading edge” today, may be “old news” in a matter of months. Over the past 18 months, Calgary companies have had a focus on sustainment. As a result, contractors have not had the opportunity to work on the technologies that are pushing the industry forward and a noticeable gap has developed between the skills available in the local Calgary IT community and the types of technology that are now starting to be requested by some organizations. Eagle is finding that in areas such as Dashboarding, SaaS, Front-end Development and Cloud development, it is difficult to find local people with the experience/knowledge in newly-in-demand technology. For example, we are now seeing demand for people with CSS/Javascript vs. the C# .NET that used to be so prevalent in the Calgary market. The same is true in the SAP space, where our customers are now looking for people with Fiori or HANA experience. We are seeing that companies are reaching out to out-of-town resources to fill these ‘niche’ skills and, in some cases, are paying elevated rates to do so. Companies may also be bringing in outsourcing companies and/or specialty partners to implement new-technology focused projects, going the way of out-sourcing or out-tasking to supply niche resources rather than running the projects in-house themselves.

Move Toward Greater Simplification:  Companies have been working towards consolidation and standardization over the past months. This encompasses both the technology that they use as well as the business partners with which they choose to work. Organizations in Calgary have shed roles over the past year(s) and must, therefore, focus on their core business/industry. It is increasingly difficult to find “the cycles” to complete projects that they do not have the in-house skills to complete. We are seeing much less custom development work in favor of their chosen ERP’s solution and/or implementing off-the-shelf software packages with little customization. And, instead of building up their own teams, more organizations have been opting to outsource or out-task project work to 3rd parties. Additionally, many of the companies in Calgary have undergone a vendor rationalization, reducing the number of suppliers/outsourcers that they deal with on a daily basis. This represents a clear shift in the quantity and types of roles for which staffing agencies are being hired and a greater degree of simplification for the companies themselves.

M&A Project Work: In Calgary, the majority of any new project work across many sectors is attributable to mergers and acquisitions. The necessity of integrating IT departments, reporting capabilities and business processes standardization work has created a short-term ‘bump’ in contract work. Many of the projects are due to be completed early in the New Year (or before). Once finished, these companies will be shedding staff once again to remove redundancies due to overlap in roles between the two companies and freeing up the staff that were solely employed for the integration project work itself.

The Following Market “Conditions” Have Also Been Noted:

Rates: Rates for non-specialized roles have remained flat for the past 6+ months. The exception is for ERP as demand has increased, albeit often for specialized skillsets as described above. Company “rate roll-backs” have halted as the employee and contractor rationalizations have been completed.

Skills with High and Growing Demand:  Eagle has noticed increased interest for contractors with the following skillsets:

  • Front-End Developers
  • Java Developers/Software Engineers/DevOps
  • Cyber Security Consultants
  • Project Managers (Agile, ERP, some Infrastructure)
  • ERP (Fiori/UI5) enhancement/upgrade work
  • IT Reporting – Cloud tools for data visualization – Tableau, Spotfire, Hana and related data warehousing/BI work. Predictive analytics and driving business value from data stores.

Skills with Neutral Demand:

  • Network/Storage Administrators
  • SaaS implementations (Sales Force, Service Now, Workday) + Traditional ERP (SAP/PS/Oracle)

Skills for Which We Have Seen a Decline in Demand:

  • .NET Developers (this is the first time in 10+ years that demand for Java/Front-end skills have outstripped .NET in Calgary)
  • Server Analysts/Administrators (Outsourcing companies are handling much of this demand by leveraging overseas options)

Existing open roles for Calgary can be viewed on here Eagle’s Job Board.

**Disclaimer: The market summary above reflects Eagle’s own experience. Please understand that this does not include interaction with 100% of the market. Eagle’s clientele tend toward the larger enterprise companies, therefore experience in Calgary’s SMB market may be substantially different.

If your experience or observations have been different, I encourage you to leave a comment so all may learn from your perspective as well!

Canada’s Proposed Tax Changes: Are you “up” on what’s coming?


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Morley Surcon By Morley Surcon,
Vice-President, Western Canada at Eagle

Much has been said about the “Gig Economy” over the past couple of years. In today’s frenetic and “instant gratification” society, there are clear data suggesting that short-term contract work is growing in popularity for both workers and businesses who purchase their services. However, recently Canada’s Federal Government has been actively moving towards reforms in the tax laws meant to close “loop-holes” in the system to ensure everyone “pays their fair share”. The problem is that governments have a terrible track record — when it comes to making policy changes, there are often negative, unintended consequences.

The changes proposed will have an impact on independent contractors. There are three areas that the government wants to address:

  • Limiting the potential for income splitting between family members (also referred as “income sprinkling”)
  • Reducing the potential to earn “passive income” on monies that you decide to leave in your businesses vs. paying out to yourself in the form of salary or dividends
  • Stopping the conversion of income to capital gains

Are there people/small businesses that may take advantage in these areas? Most likely. However, the saying “tossing the baby out with the bath water” comes to mind. There are no shortages of commentary online about the potential impact of these changes. I’ve included links to many separate articles to legitimate news sites at the bottom of this blog in the event you would like to read more about this. But suffice it to say, there are likely to be significant consequences to you directly. Reasonable advice is offered in Armando Iannuzzi’s article on KRP’s blog entitled The good, the bad and the ugly of Ottawa’s proposed corporate tax changes where he answers the question: What should business owners do to prepare for these proposed tax changes? He suggests that there is no benefit to paying for legal or accounting work at this time as nothing is written in stone just yet. But you should keep “…these developments on your radar” says Iannuzzi, and ensure you have open lines of communication with accountants you trust.

Eagle isn’t a legal firm or accounting company, so we don’t provide specific advice to our contractors. We are watching this situation as it develops and are actively participating in industry organizations such as ACSESS and, as part of these groups, we are lobbying the government on the contracting community’s behalf. We are a bit surprised at how little the IT contractor community is saying about the proposed changes. Certainly, we are hearing from the medical profession, farmers and small business in general.

Are you following this as it develops? Do you have thoughts you’d like to share with our readership? I encourage you to leave your comments below!

Links to news websites that discuss the proposed changes:

Change Management – How to set yourself apart as an OCM Consultant


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Alison Turnbull By Alison Turnbull,
Delivery Manager at Eagle

Change Management – How to set yourself apart as an OCM ConsultantWhen Eagle first launched the Executive and Management Consultant division back in 2011, Change Management quickly became an area of specialty. Clients often complained that there was a general lack of understanding about the skill, and when they asked technical staffing agencies for qualified resources they would often confuse it with technical change management and end up with a handful of ITIL resumes.

There is no question that Change Management is an essential part of project success, whether for system implementations, business transformations or organizational change efforts. Data available on Prosci’s website sites that “Initiatives with excellent change management are six times more likely to meet objectives than those with poor change management.” This highly specialized skill requires that consultants can operate at both a strategic and tactical level, working closely with senior executive level stakeholders to drive transformation efforts, while understanding how the nuances of business change will impact employees at all levels of an organization and ensuring that they are not only adequately trained but ‘bought into’ the efforts.

With many people becoming interested in the field and Prosci and other certifications readily available, there has been a notable increase in consultants coming into the market over the past 2-3 years. So how do experienced Change practitioners set themselves apart in this ever-competitive market?

The ACMP is the global Association of Change Management Professionals. Last year, they introduced the CCMP designation – which is a globally recognized credential that ‘defines best practices in Change Management’. Unlike other certifications that require no previous experience or training, the CCMP has stringent eligibility criteria (similar to the PMP certification process). This has given the CCMP certification much more credibility in the market. Gaining the CCMP is one of the ways that experienced Change practitioners can differentiate themselves in the market. Are there other ways that you have set yourself apart? We’d love to hear from you!

Embrace Your Opportunities to Grow


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Morley Surcon By Morley Surcon,
Vice-President, Western Canada at Eagle

Embrace Your Opportunities to GrowIn my blog posting for this week, I thought I would present some thoughts on the topic of “growing”.  It is a broad topic and it could be easy to come across as “preachy”, and that’s the last thing I want to do. But recent events have given me pause to reflect on specific aspects of this that, I feel, will translate well to independent contractors.  So, here goes…

Eagle’s been in the business of supplying contingent labour to our client base for over 20 years.  Some days it seems that we’ve seen it all.  And that’s the problem: It is easy to get comfortable doing what you’ve been doing until you’ve dug yourself a nice, deep rut.  Our clients go to market from time-to-time through an RFP (Request for Proposal) process and, typically, they are reasonably similar– some small variations, but for the most part they want to know the same things:  our capability in the geographic area that matters to them, our recruitment/sourcing processes, team approach to account management, issue resolution approaches and, of course, pricing.  Although there is opportunity for innovation – Eagle keeps on top of all the latest technology trends, for example – but the basic business of contingent labour remains basically the same.  When these tenders come out, the account and proposal teams and management hunker down and build our best proposal based on what we know to be important to our clients.  We never need to go outside of our own company to build a response or answer our customers’ questions.  It’s what we do.

Flash back to 3 weeks ago and things changed!  One of our clients approached Eagle, requesting us to build a customized, innovative solution to meet the needs of one of their business processes.  They didn’t want a traditional contingent work solution, they wanted something more.  We decided to accept their challenge and build a solution that will be just for them but, in so doing, we found that we no longer had all the answers that we needed in-house to respond to their inquiry.  We reached out to SME’s from the contractor community, people that we’ve worked with time and again over the years, those who knew Eagle well and who we knew equally well would fit into our new solution.  We formulated a partnership to build our proposal together, combining their technical/business strengths with our own.  This was new, it was exciting, and it was a heck of a lot of work.  But what a wonderful experience for all involved!!

Our team knew these consultants well, but I feel that we’ve come to know them at another level entirely.  The level of understanding we now have of each other and the trust that we’ve built through this process was more than worth the effort.  We’ve put the final touches on our proposal and it is in to our client for their review.  I believe we have a very strong proposal but, even if our solution isn’t selected, we’ve received good value from this process.  Each member of the team has learned new things, we’ve all grown professionally and we’ve got each other to lean on in the future for other opportunities.  These are people that I would jump at the chance to work with again.

So, back to the topic of growth… it is worth prying yourself out of your comfortable rut and taking a chance building something new. You learn through your failures but, even should there be failure, there are often rewards that you couldn’t have foreseen to offset your investment.  If our consultant partners are reading this (they’ll know who they are), I want to thank them not just for their hard work, expertise and time invested (and there was a lot) but for their comradery and the sense of team that they helped to foster in such a short burst of time.  I have grown professionally through their involvement — what a great lesson and a great reward.  Winning the business will just be icing on the cake!!

Have you had an opportunity to try something new that was more professionally rewarding than you’d expected?  Feel free to leave a comment and share with the rest of the readership!!

Preparing for a Successful Client Interview


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Frances McCart By Frances McCart,
Vice-President, Business Development at Eagle

Preparing for a Successful Client InterviewGot an interview coming up with a client?  It should be a piece of cake, especially if you are a professional contractor.  Most contractors go on 5-6 interviews a year, so it should be a breeze and just a little prep should be needed, right?  Think again!!!   Preparing for a contract interview should be taken with as much care as preparing for a full-time interview.  Although the client will often ask similar questions, the contract interview tends to happen at a much quicker pace and as such, it is important for a contractor to relay their skills and value proposition to the prospective client in the first interview (often…the only interview).  A complaint I am hearing from clients recently is that contractors are showing up to interviews unprepared and sometimes even uninterested.

If a contractor is working with an agency to secure their next contract, the agency should be able to provide you with details about the role, why it is open and who the interviewers are.

Preparing for an interview for a contract role goes beyond knowing about the project and the client.  It is being able to clearly demonstrate your value proposition to the client and why you would be the best person for the role.  In order to do this, candidates must really know what they have put down on their resume and what value past experience will have to the potential client and the project.

Clients tend to focus on the following when interviewing contract candidates:

  • Provide examples of where your past project experience is similar to the upcoming project – What value can you bring to the project? Any lessons learned?
  • Describe the project in detail. A common complaint from clients is that contractors often skim project details. This gives the client the impression that the contractor does not know the work they had done and also gives the impression that some the details found on the resume were fabricated (i.e. you did not actually do the work and added in key words into your resume in order to be selected for an interview). Project details that clients are most interested in are:  role in the project, size of the project team, stakeholders who were involved, technologies used, value of the project, what stage you entered the project and was the project implemented on time/budget.
  • What type of style do you have in relaying the information. It is critical that when recapping projects to a client that you know all the details and can relay them with ease (and not struggling to remember).  Not being able to recall past projects is a potential sign that the project was not important or again, the project was embellished on the resume.
  • Be professional when speaking about past projects. We have all worked on a project that has not gone well.  When speaking about the project, focus on your role and the skills you brought to the project.  Clients will select a candidate who is more positive about past experience, rather than dwelling on the negative sides of a project.
  • Ask questions about the current project. Go prepared with a copy of the role description and show interest in the role.  Clients have sometimes chosen a less qualified candidate as they showed more interest in the project than someone who came across as less “excited” – ie. “been there, done that”.

Just like past employment/projects follow a candidate, especially in a small market, so do bad interviews.  Clients will pass along information to other potential hiring managers within their organization about contractors who have come in for an interview along with their biases.  It is really important to keep in mind that when interviewing with any organization, especially large ones that hire many contractors such as the Banks and Telcos, to always be prepared and to leave a positive experience with the interviews.

How the Government of Ontario is Proposing to Procure IT Resources


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David O'Brien By David O’Brien,
Vice President, East Region & Government Services at Eagle

How the Government of Ontario is Proposing to Procure IT ResourcesIn what was considered a stunning development to Industry, the Ontario Government announced its intent to make drastic changes to the way it procures IT Resources going forward once it’s current (and long standing) Vendor of Record (VOR) method expires early this Fall.

The Vendor of Record is an inclusive list of approved suppliers who provide the Ontario Government resources under the Task Based I&IT Consulting Services VOR. Last Spring, the Government asked the Vendor Community for input in how best to structure its next generation of IT Consulting Services VOR. The questions in the survey and the feedback compiled by large Industry Associations like the NACCB in no way resemble the drastic proposed changes sent out in late May in an RFB. In fact, it is effectively counter to public sector procurement objectives and the spirit on which that procurement is normally based — part of which is to support and encourage thriving Canadian small and medium size businesses.

The new VOR, by virtue of its massive qualifying mandatory criteria, will see  likely over 300 of the current 317 vendors not qualify, as the intended vendor list will only be 10 going forward. The qualification criteria would suggest the 10 vendors can only be very large, likely multinational/foreign companies, of which many do not compete or provide for in a Task-Based resourcing environment. As such it’s expected few Canadian-based companies could qualify.

It remains a mystery to what constituency this serves in Ontario and is a perplexing direction from the Ontario Government for many reasons, here are just a few :

  • The new VOR will eliminate over 300 vendors, many of whom are thriving Canadian businesses. It may effectively kill them along with the well-paying jobs they provide in an economy where Canadian SMEs, as the government itself says, are “the backbone of the economy “.
  • These same businesses are effective components of the thriving Knowledge Economy and instrumental in the very critical Innovation Economy of tomorrow. This VOR will eliminate the innovation these small and medium sized IT companies provide.
  • Perhaps most perplexing is the idea that the Government hopes to reduce costs through a drastically pared down vendor list. As noted, the resulting winning bidders are very likely to be large, multinational technology companies who will be asked to operate in a Task-Based environment while having much higher overhead and costs. They do not operate on the lower margins of smaller, nimble companies in an open and competitive bidding process, so it is difficult to see how costs will be reduced

Given there has been a groundswell of opposition in Ontario to this initiative for these and many other reasons, we can only hope the feedback sought in this process is being heard and considered.

BC Technology Jobs Aren’t Only in Vancouver


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Cameron McCallum By Cameron McCallum,
Regional Vice President at Eagle

Vancouver Victoria, Canada’s Newest Tech Hub!

Victoria, Canada’s Newest Tech Hub!Who knew? Ask anybody about Silicon Valley North and they will very likely mention Vancouver and the well-established and recently emerging tech sector that is driving a great deal of the city’s business environment. And they wouldn’t be wrong. But Victoria — “home of the newly wed and nearly dead” — is not just managing to sneak into the conversation, they are earning bragging rights of their own with nearly 900 tech companies, 20,000 workers and close to 4 billion generated in economic impact. While they won’t challenge Vancouver when it comes to sheer size and muscle power, Victoria is punching well above its weight.

On a recent trip to the provincial capital, I had the opportunity to speak to a number of clients who talked about the importance of the industry and how it has helped to revitalize the city, including the reestablishment of the downtown core area and the development of tech nodes such as the Vancouver Island Technology Park which shares space with Camosun College and Fort Techtoria. Fort Techtoria is the brainchild of VIATEC (Victoria Innovation, Advanced Technology and Entrepreneurship Council whose stated mission is “to serve as the one-stop hub that connects people, knowledge and resources to grow and promote the Greater Victoria technology sector”. A visit to the webpage gives the following quote from Dan Gunn, Executive Director of VIATEC.

Fort Tectoria Logo“We built Fort Tectoria to support entrepreneurs, creators and innovators throughout Greater Victoria. Much more than just well-appointed offices housing 35 early-stage tech companies on the upper floors, our main floor was designed to provide a gathering place for hackers, makers, movers and shakers to host meetups, workshops, networking sessions and events. We look forward to hearing what you have in mind.”

Why Victoria? A few common themes came to light. First, Victoria isn’t Vancouver. The cost of doing business reflects life in a smaller community. Space is certainly cheaper and workers who can’t afford or are otherwise allergic to the price of real estate in Vancouver, find Victoria to be a bit easier on the paycheck. Accordingly, demand for new office space from within the tech sector has now outpaced government in the downtown core, and interestingly, in a city as old as Victoria, this demand has specifically targeted older character buildings giving new purpose and life to the city’s historical assets. The sense of support in the community was also mentioned. The idea that VIATECH exists to help get industry together to solve problems and share ideas is a powerful magnet for startups and tech enterprises. And what about attracting applicants for work? It is a challenge but the same sense of community, decent weather by Canadian standards and a conglomeration of tech business means the word is getting out and the same workers who may have once targeted Vancouver are now starting to take notice of Victoria.

Are you interested in working on the island? If so, Eagle is always looking for great candidates for a variety of roles with great clients in Victoria.

What to Do When You Have Multiple Job Offers


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Frances McCart By Frances McCart,
Vice-President, Business Development at Eagle

What was once rare is now common within the IT community — the dilemma of what to do when you have multiple job offers coming in.

What To Do When You Have Multiple Job Offers

Being in demand is great!  As the saying goes, “when it rains, it pours”.  Candidates often ask me what they should do when they are in the midst of interviewing for several positions with multiple firms and what they should do if they receive offers at the same time.  My number one rule: honesty is the best policy.  Keep everyone informed about where you are in your job search process.  If you have several interviews on the go, and you have just met with another new potential company, let them know where you are in process with other firms (ie. just had a second interview, an offer is coming, etc…)  Being professional is very important, especially in a community as small at the IT sector.  Some people think it is none of anyone’s business where you are in your search but being upfront and honest is never a bad thing.  The agencies and companies that you are working with will 100% appreciate the candor and will often see you as a better candidate than others due to your honesty and approach.

Here are some steps that will make decisions process a little easier…

1- Verbal offers – are they as good as a written offer?

Short answer is NO.  Until you have all the details, a verbal offer is not binding.  It does not happen often, but I have seen clients renege on a verbal offer as they lose funding during the approval process.  If you do receive a verbal offer first, express enthusiasm and that you are looking forward to seeing all the details before committing.

2- Written offers – what is really being offered?

Once you have your written offers, take the time to thoroughly go over all the details.  If you are missing information, don’t hesitate to ask for the extra details.  Offer letters often refer to policies that all employees must adhere to but they are often missing from the offer package.  Ask to see these policies as they may impact your decision.  Offers should contain more than just the start date and the compensation package.  Packages should include role description, job title, who you report to, total compensation package including bonus payouts, share options (if applicable), vacation entitlement, benefits package, expense policy, technology policies (i.e. cell phone plan, laptops, etc..).  Important policies to review are intellectual property and non-compete agreement, especially if you are working with new technologies and start-ups.

3 – Take the time to make the right decision.

The interview process is typically a long process, usually due to the client’s hiring hurdles that all candidates must go through.  It is a lot of hurry up and wait and then the offer comes.  Typically, once a verbal offer has been extended (and clients often ask for a verbal confirmation over the phone accepting the offer), they do not give candidates enough time to thoroughly review the details.  It is important to set an expectation with the client that you do need time to review and when you will have a firm answer back them.

If you need extra time, let the hiring managers know.  Be upfront with them they reason why.  Let them know you have a competing offer and want to ensure you are considering all factors in your decision  process.  Clients 100% prefer to know if a candidate has a competing offer rather than be surprised down the road when you start… and then soon after quit.

4 – Develop a pros and cons list for each offer.

Having multiple offers at once is exciting and flattering and sometimes overwhelming.  The best way to review offers is to create a decision matrix listing what each offer has and assigning value to each point.  Factors outside of compensation that have impact on the decision may be benefits, stress level, reporting structure, projects under way, advancement opportunity, work life balance, commuting time, flexibility, etc.  It is often the “soft” factors that sway your decision to take one over the other.

5 – Be professional.

Far too often, candidates that are in demand become arrogant when they receive multiple requests for interviews and then receive multiple offers.  Candidates sometimes exhibit negative behaviour such as dishonesty and game playing.  I agree that people must look out for themselves but there is a fine line between this point and being self-centered.  Candidates should take into consideration the repercussions their actions will have on the potential employer they “game” and their career.  Even though they may not end up with that firm, a client will remember how a candidate treated them and stories of unprofessional behaviour tend to get passed around, especially in a small community such as IT.  Like candidates, hiring managers move from company to company, and they have a long memory, especially of those people who were high handed and unprofessional in a hiring process.  Please be professional and keep all parties informed of where you are in the decision process.  Honesty goes along way.  So does professionalism.

6 – Once an offer has been accepted

Once an offer has been accepted, remove yourself from consideration.  Notify the other would-be employers of your final decision immediately .  Be professional.  Don’t be that candidate who takes the first offer they receive, knowing they have other offers coming, only to start one day and quit the next week.  Send a round of sincere thank yous to all involved, from the agency, to the HR team to the hiring manager.

Depending on your industry and skillset, as your skills continue to increase and the looming skills gap in the IT sector grows, multiple job offers may be more frequent for you in the future. While this is exciting and also tends to lead to higher pay rates, it’s equally important to think of the long-term effects of your actions. Remember to continue to act ethically and be aware of the many stakeholders involved in your hiring process. The more respectful you are to them now, the more respectful they will be to you down the road.

The Future is Yours!!


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Brendhan Malone By Brendhan Malone,
Vice-President, Central Canada at Eagle

Why independent contractors in IT should always be on top of the latest tech trends

The Future is Yours!!When I first started in recruitment immediately following Y2K, the market was very slow. Seasoned professional contractors were having tremendous difficulty landing contracts. Unless of course you were a technical or functional consultant in the ERP world and your experience was in the right module, it was tough.

What is the point of my statement?

There are trends in the industry that are worth following. After the most recent economic crash in 2008, financial institutions were looking for any way possible to reduce risk. Consultants and contractors with risk system experience were in tremendous demand in a down market.

Which quickly brings us to today. Is it luck if your area of expertise becomes in high-demand? Sometimes I’m sure good fortune plays a role. I would argue, however, that being on the cutting edge of market trends can take some of the luck out of it. Asking yourself a few key questions in regards to where you see demand for your skills and area of expertise going forward should be a weekly exercise.

The key point to mention is that the current in-demand skills are often times no more difficult to obtain or develop an expertise in than those that are diminishing in demand.

Artificial Intelligence is a perfect example of the importance of identifying current and future demand for your skills. AI is not going anywhere and companies will be relying on it more and more every day. Can your skills be augmented to provide value to this emerging area?

Automation is coming and coming fast, particularity in administrative processes. How do your skills apply here and if they don’t, how can you obtain relevant skills to automation?

People are browsing, shopping, and purchasing on their mobile devices at staggering levels. Only a few years ago it was primarily a device for browsing. Those who had the foresight so obtain mobile development skills have reaped the rewards of this demand.

This may seem like obvious considerations but the difference between having in-demand skills and not can drastically affect your standard of living.

A contractor should be on the hunt to educate and further their own skills and knowledge. Make sure you are always evolving in your professional life and you won’t be left behind but will stay at the forefront of technology changes.