Talent Development Centre

Tag Archives: experience

All Talent Development Centre posts for Canadian technology contractors relating to experience.

Creating a Memorable “Recruiter Experience”

Creating a Memorable "Recruiter Experience"Marketers talk frequently about “customer experience” — the concept that a good relationship with clients goes beyond service during the sale, and extends from the minute the customer has contact with the organization to the second they decide they’ll never need those services again (maybe even after). Companies who strive for an exceptional customer experience recognize that every touch point with that customer must be positive and memorable. Done right, this can give companies a competitive advantage over their less-customer-experience-focused competitors.

When it comes to hiring, great recruiters also buy into this idea to ensure the entire “candidate experience” is positive for all who apply. They consistently reach out with opportunities, answer questions and help at every stage of the hiring process. Similar to the customer experience, the better the candidate experience, the better the relationship will be between the recruiter and candidate.

A strong relationship with recruiters is a valuable asset for any independent contractor who is always looking for the next gig. Given the benefits of customer and candidate experience, could independent contractors apply the same principles to create a positive “recruiter experience”? At first glance, the idea seems backwards — after all, recruiters should be the ones bending over backwards for IT contractors — but at the same time, what a unique way to stand out from your competition (other skilled job applicants)!

How can you go above and beyond to create a positive recruiter experience? Think of everything you would expect from a company when getting a positive customer experience. Here are a few tips to get you started:

  • Keep communication open. Return phone calls and emails, update them on your status, and be honest in what you’re seeking.
  • Always be polite. When a recruiter calls you at an inconvenient time, misunderstands your experience or doesn’t solve your problem the first time, your immediate instinct could be to get angry. Try to take the high road in these circumstances.
  • Work hard to resolve problems quickly, accepting responsibility when necessary. Situations beyond anybody’s control happen during a job search and a contract. Bad things also happen that were within somebody’s control — maybe the recruiter’s, maybe yours. Regardless, work with the recruiter to fix things and accept your share of the blame if that’s the case.
  • Be proactive to help them get what they need sooner. Recruiting is a fast-paced business. If you get your resume or return phone calls before any other candidate, a recruiter will remember you in a positive light.
  • Make it easier for them to do their job. There’s no need to go into their office and recruit for them, but simply being accessible, providing enough details to questions, or giving referrals will show that you care about the recruiter experience.
  • Give something free every once in a while. Don’t worry, we’re not suggesting you offer to work for free. However, you can turn the tables and buy your recruiter a coffee next time you’re together.

A valuable relationship is built when both parties recognize that it is a two-way street, with recruiters arguably having to contribute more to the experience than contractors. That said, all IT contractors have been in the unfortunate situation when the best work is on the other side of a terrible recruiter who doesn’t understand the definition of service, let alone experience. In these cases, it’s up to you to provide the experience, become memorable, and increase your chances of winning this job, as well as many future ones to come. In summary, the recruiter experience and candidate experience go hand-in-hand, and we all need to do our part.

3 Attributes for a Job: Experience, Skills, Attitude

There are basically three things you bring to a team and project when you start a new Woman searching for a job onlinecontract: skills, experience and attitude. By improving each of them, you can secure great references from clients and impress during interviews which will significantly increase your chances of scoring your next contract .

You can’t do much about your experience, but you can do a couple of things to enhance it…

  1. add to your experience through charitable/volunteer work;
  2. put your experience in its best light highlighting how it can benefit an employer.

In order to get a job you need to stand out from the other candidates. Remember it doesn’t matter how many people are looking for a job, you only need one!  You can differentiate based on skills and most definitely on attitude!

SKILLS:

What can you do to add to your skills?

(i)      Take some courses;
(ii)    Get an unpaid job (intern) that gives you new skills;
(iii)   Do some self-learning online.

If your skills are too generic, can you consider going back to school and starting a new career?

ATTITUDE:

This is THE number one way to differentiate from everyone else but to truly take advantage of it you need to really buy in to your new attitude.  It is not enough to say the words, you need to live and breathe it.

  • Recognise that your job is an important part of your world so be truly grateful that you have it no matter what the job is!
  • Do everything you can to be a great contractor.  Even if it’s not your ideal contract, do it better than anyone else would and with a smile on your face. You can find a better contract after this one’s over.
  • Refrain from telling a client “that’s not my job.”  Add value by helping out on other projects and mentoring other contractors or employees when possible.
  • Dress for success take pride in yourself.  Take your cues from those around you but always try to dress at the upper range of your peers. If you’re in a casual environment where jeans and a t-shirt are acceptable, always wear presentable and clean jeans, a collared t-shirt, and nothing inappropriate.
  • Go the extra mile. Putting in a little extra time when it’s needed can make a huge impression.
  • Adopt a positive attitude. You have a job, your health, live in a great country etc.  Don’t get dragged down by negativity.
  • The world is full of people that expect the world to cater to them they expected their parents to give them “stuff”, they expect their government to provide them with “stuff”, they expect their client to pay them while they give as little as possible back!   You can beat them to the jobs every time, IF you can demonstrate a positive ATTITUDE.

How do you differentiate yourself to clients and recruiters?  Do you do anything extra that you believe has led to success?  Share your tips and help other contractors across Canada find opportunities too!