Talent Development Centre

Tag Archives: etiquette

All Talent Development Centre posts for Canadian technology contractors relating to business etiquette.

Swearing at Work? What’s the Big @#$%* Deal?

Swearing at Work? What's the Big @#$%* Deal?

Do you curse? Do you swear when you’re mad, use profanity when chatting with friends or drop the odd f-bomb just because? Most people blurt out some sort of foul language occasionally and that’s ok… most of the time. There’s nothing wrong with swearing in a private setting or in a social atmosphere with the right friends, but where do you draw the line?

There are often questions about whether or not profanity is appropriate in professional settings, specifically the workplace. Given those questions, it’s no surprise that there have been a number of studies researching the effects of cursing, and the results differ:

  • A 2012 CareerBuilder study found that 64% of employers think less of an employee who regularly uses curse words and 57% would be less likely to promote that person. On the other side of the coin, 51% of employees said they swear in the office and half of them do so in front of their boss.
  • Another study by researchers at the University of East Anglia in Great Britain revealed that swearing at work can be beneficial because it enables the development of personal relationships within a team. It also acts as a stress relief which has direct effects on health.
  • Wrike also took a look at the perceptions of swearing at work. In 2016, their research discovered that while more than half of respondents swear, 41% found it was too casual and unprofessional, yet 33% would not consider working in an organization where swearing is strictly banned.

It’s clear that there are risks to spicing up your vocabulary in a professional setting but the choice is ultimately yours. Before you get too wild, though, there are some considerations if you want to land an IT contract and keep it:

  • The organization’s culture. As an independent contractor you are your own boss, but it is still mandatory to respect the policies and culture of your clients while on site and interacting with their employees. If the environment is not one that accepts swearing, then you should also choose to set it aside.
  • The context. Swearing can be linked to insults and bullying which must be eliminated from the behaviour of any ethical IT consultant. However, depending on the context of how words are used, it can enhance a message, be encouraging, or lighten the mood. Your job is to consider the context before opening your mouth.
  • The situation. Swearing should be reserved for casual settings around people with whom you have a good relationship. A job interview with a recruiter you just met or a serious client meeting with senior executives you don’t know are not the place to throw in your fancy adjectives.
  • The audience. As noted in the previous point, it’s important to get to know the people around you before becoming too liberal with your potty mouth. But just because you know them does not give you carte blanche. Respect those who prefer a clean conversation. If you’re uncertain of their style, err on the side of caution.
  • The medium. A good rule of thumb is to never write anything that can be taken out of context and used against you. Inappropriate language tops that list. Social media, email and even instant messaging can all come back to bite you in the… , so it’s encouraged not to type any curse words at all.

While we don’t need to provide examples, there is a scale where some words are more accepted than others, while other words should never be muttered. Similarly, because everybody has different cultures, backgrounds and experiences, some words are perceived to be worse by some than they are to others. It is up to you to distinguish and judge what you can say. If you are ever unsure, then its best you find other ways to spice up that conversation and leave the swearing for when you get home.

The Dos and Don’ts to Approaching a Stinky Colleague

The Dos and Don'ts to Approaching a Stinky ColleagueWe’ve all been there. On the bus, in a checkout line, or in a meeting and the person right next to you is letting off an awful stench that makes you want to gag. This terrible situation is compounded when you’re indoors and can’t escape, and it’s worse when you must suffer from it every day because the culprit is your co-worker.

There are multiple reasons a person is smelly and dealing with it is never easy. Poor hygiene jumps to the top of one’s mind as the most common cause, or at least the most perceived-to-be-common, cause. Often, there’s a natural odor or health issue creating your discomfort and the person puts in more effort than you realize to control it. Another case of strong odours that can be a concern in the office are the unnatural, self-inflicted scents from perfume or cologne.

Regardless of why somebody’s stench is unbearable, you need to deal with it professionally if you want it to go away, and the key phrase here is “deal with it”. If you read some stories across social media or talk to friends who’ve dealt with smelly co-workers, you’ve heard of passive hint dropping. For example, some people recommend subtle gestures like practicing good hygiene in front of them, decorating your workspace with pleasant plants and fragrances, or dropping a mysterious “hmmm…. Do you smell something weird?” More harshly, others joke about leaving deodorant on the person’s desk or sending them a random note. All of these suggestions are the easiest cop-outs but are guaranteed not to work. If your colleague does pick up on the hints, your approach is going to offend them, and the work environment just got even worse.

What are the best ways to deal with your stinky co-worker?

Here are some dos and don’ts when you find yourself in this extremely uncomfortable and awkward position:

  1. Don’t be Passive: As the previous paragraph pointed out, no good can come of this.
  2. Do be direct and polite: You’re already about to deliver a tough blow, don’t make it worse with a harsh or awkward delivery.
  3. Don’t Embarrass Them: This conversation is best to be had one-on-one and in a way that they don’t feel the whole world is against them.
  4. Do be sensitive: If this is a regular struggle, then they thought they resolved the problem. Your news is going to hurt even more.
  5. Don’t shift the blame: You’re not fooling anybody when you start with “Other people are saying…” You’re just fueling a more self-conscious feeling.
  6. Do choose your words properly: Language matters! “Strange odour” is a better choice than “stinky” or “terrible smell”.
  7. Don’t Gossip: If there’s a problem, deal with it. Talking to everyone else and snickering behind somebody’s back is childish.
  8. Do talk to a manager or HR: Given the sensitivity, it’s smartest to talk to the manager or your client’s HR department.
  9. Do reassure them that you don’t hate the them: Finally, your colleague may feel alone, especially if the approach went worse than expected. People want to feel accepted even at work, so it’s important to let them know you still respect them.

Dealing with sensitive conversations like this can be even more challenging for the independent contractor who isn’t an employee or always regarded as a true member of the team. How have you handled these scenarios in the past?

Phone Etiquette Tips from Around the World

If you are a professional who organizes international meetings and events it is almost guaranteed that you will have phone conversations with your planning partners overseas. Many opportunities can arise from these meetings and events; however, there can also be many challenges.

This infographic from Toll Free Forwarding highlights all of the different kinds of etiquettes found in various overseas locations. Did you know that it is impolite to say ‘no’ in India, or that it shows enthusiasm when occasionally interrupting a conversation in France? With this infographic, you can learn how to prevent communication mishaps while dealing with business across borders be it over the phone or face-to-face.

Infographic: International Phone Etiquette

How to Leave a Voicemail Message (Video)

Do you ever wonder why recruiters or clients aren’t returning your phone calls, or when they do, they seem confused? It could be because they were pressed for time or didn’t listen properly, but perhaps it’s because you left a terrible message.

These situations happen more than you think and, as a contractor, a solid voicemail may be the distinguishing factor that gets you a call-back for an interview. If you’d like some tips to improve your voicemail skills, check out this video from Howdini, where communication expert Alexa Fischer provides advice for leaving a confident message.

Business Etiquette Around the World (Infographic)

Sometimes independent contractors need to travel to work with clients from around the world. It could mean you are travelling to other countries, delegates are travelling to your country, or more commonly, meetings over the phone or video.

Regardless of where or how you meet people with different cultural backgrounds, you can save yourself awkward misunderstandings or conflicts by first reviewing this infographic from CT Business Travel. It explores different customs from different countries when it comes to introductions, meetings and even dining etiquette. Are there any tips you would add based on your own experiences? Share them in the comments below.

Business Etiquette Around the World #infographic
You can also find more infographics at Visualistan

Business Meeting Etiquette Rules (Infographic)

For independent contractors, a business meeting can be anything from a project team update to a client debrief to an interview. It could be with a large group or it could be with just one or two other people. Regardless of the size or purpose of your meeting, proper etiquette is essential to maintain your professional brand.

Refresh your business meeting etiquette rules and make sure you haven’t picked up any of the bad habits in this infographic from Business Insider. Do you have any meeting pet peeves that they missed? Add them to the comments below.

Business Meeting Etiquette Rules (Infographic)

Text Messaging Etiquette – Which Side Are You On?

Text messaging has been around for a number of years now, and most people use it on a daily basis, even in their professional lives. You no doubt have some pet peeves and ideas of best-practices for texting, and everybody’s opinion varies.

This video from Business Insider touches on some text messaging etiquette that you may not have even considered, specifically for those using iPhones. After you watch this video, we are confident that you will either completely agree or totally disagree with what they’re preaching. Have a look and let us know which side you’re on.

Do You Have a Smartphone Addiction

Kevin Dee By Kevin Dee,
CEO at Eagle

This article first appeared on the Eagle Blog on December 16th, 2014

Some days it seems like the whole world is addicted to their smartphones!

  • You can’t walk one city block without encountering someone, and more often many people, trying to text and walk, usually badly.
  • John Di Lemme QuoteDespite mass awareness, legislative change and police clamp downs you cannot commute home without passing people with their phones in their hand.
  • Go to any busy restaurant and you will see a number of people on their devices and even more people with their devices sitting just waiting to be picked up at the hint of an email, text or call!
  • Go to the average work meeting and ask people to switch off their mobile phones and you will be met with awe and dismay.  Too often you will spot meeting “participants” on their device, responding to “important” emails or more likely texting another meeting “participant” instead of engaging in the meeting.

Not only can a smartphone addiction lead to serious health concerns, it can also affect our relationships and, more relevant to this blog, hurt our professional dealings and actually be detrimental to our productivity (the opposite of what they’re intended to do).  If you can see yourself in any of the above scenarios, or would just like to improve in this area, here are a few simple tips to start thinking about today:

  • Schedule time to check email as it fits in with our work and avoid checking your phone on every notification.  In fact, turn off notifications all together!
  • Keep in contact with friends and family, but periodically at lunch or maybe during an afternoon break. Again, turn off your ringer except for during those chosen periods (many smartphones have the capability to schedule when the ringer should be on or off).
  • Choose a specific time of day to check in on the news.  Very rarely are news updates and sports scores so important that they can’t wait.  And when they are, you’ll know, regardless of whether or not you have your phone.
  • Put your phone away in meetings (or don’t even bring it) so you can provide constructive input to the meeting and address anything else after the meeting.
  • Employ hands free technology in your car to talk while driving. Keep your eyes on the road and your hands guiding the vehicle.  If writing a text is really important, perhaps you should call with your hands free device instead.

In summary: drive your day to be as productive as possible.  Use the smartphone as a tool as opposed to something you let interrupt your life, impact productivity, and hurt relationships.

Do you have any more tips?  What about pet peeves of other smartphone addicts who drive you crazy?  We’d love to hear it!

Interviewing Etiquette

There are countless ways a job interview can go wrong, including these 10 unbelievable ones published by CareerBuilder.  While we sure hope you’ll never start brushing your hair mid-interview, it’s not uncommon for even the most experienced professionals to forget some basic interview etiquette.  The infographic below was created by Rasmussen College for new grads, but since everybody can use a reminder of the basics every once in a while, we wanted to share it as a great way to kick off the work week.

Rasmussen College