Talent Development Centre

Tag Archives: etiquette

All Talent Development Centre posts for Canadian technology contractors relating to business etiquette.

Phone Etiquette Tips from Around the World

If you are a professional who organizes international meetings and events it is almost guaranteed that you will have phone conversations with your planning partners overseas. Many opportunities can arise from these meetings and events; however, there can also be many challenges.

This infographic from Toll Free Forwarding highlights all of the different kinds of etiquettes found in various overseas locations. Did you know that it is impolite to say ‘no’ in India, or that it shows enthusiasm when occasionally interrupting a conversation in France? With this infographic, you can learn how to prevent communication mishaps while dealing with business across borders be it over the phone or face-to-face.

Infographic: International Phone Etiquette

How to Leave a Voicemail Message (Video)

Do you ever wonder why recruiters or clients aren’t returning your phone calls, or when they do, they seem confused? It could be because they were pressed for time or didn’t listen properly, but perhaps it’s because you left a terrible message.

These situations happen more than you think and, as a contractor, a solid voicemail may be the distinguishing factor that gets you a call-back for an interview. If you’d like some tips to improve your voicemail skills, check out this video from Howdini, where communication expert Alexa Fischer provides advice for leaving a confident message.

Business Etiquette Around the World (Infographic)

Sometimes independent contractors need to travel to work with clients from around the world. It could mean you are travelling to other countries, delegates are travelling to your country, or more commonly, meetings over the phone or video.

Regardless of where or how you meet people with different cultural backgrounds, you can save yourself awkward misunderstandings or conflicts by first reviewing this infographic from CT Business Travel. It explores different customs from different countries when it comes to introductions, meetings and even dining etiquette. Are there any tips you would add based on your own experiences? Share them in the comments below.

Business Etiquette Around the World #infographic
You can also find more infographics at Visualistan

Business Meeting Etiquette Rules (Infographic)

For independent contractors, a business meeting can be anything from a project team update to a client debrief to an interview. It could be with a large group or it could be with just one or two other people. Regardless of the size or purpose of your meeting, proper etiquette is essential to maintain your professional brand.

Refresh your business meeting etiquette rules and make sure you haven’t picked up any of the bad habits in this infographic from Business Insider. Do you have any meeting pet peeves that they missed? Add them to the comments below.

Business Meeting Etiquette Rules (Infographic)

Text Messaging Etiquette – Which Side Are You On?

Text messaging has been around for a number of years now, and most people use it on a daily basis, even in their professional lives. You no doubt have some pet peeves and ideas of best-practices for texting, and everybody’s opinion varies.

This video from Business Insider touches on some text messaging etiquette that you may not have even considered, specifically for those using iPhones. After you watch this video, we are confident that you will either completely agree or totally disagree with what they’re preaching. Have a look and let us know which side you’re on.

Do You Have a Smartphone Addiction

Kevin Dee By Kevin Dee,
CEO at Eagle

This article first appeared on the Eagle Blog on December 16th, 2014

Some days it seems like the whole world is addicted to their smartphones!

  • You can’t walk one city block without encountering someone, and more often many people, trying to text and walk, usually badly.
  • John Di Lemme QuoteDespite mass awareness, legislative change and police clamp downs you cannot commute home without passing people with their phones in their hand.
  • Go to any busy restaurant and you will see a number of people on their devices and even more people with their devices sitting just waiting to be picked up at the hint of an email, text or call!
  • Go to the average work meeting and ask people to switch off their mobile phones and you will be met with awe and dismay.  Too often you will spot meeting “participants” on their device, responding to “important” emails or more likely texting another meeting “participant” instead of engaging in the meeting.

Not only can a smartphone addiction lead to serious health concerns, it can also affect our relationships and, more relevant to this blog, hurt our professional dealings and actually be detrimental to our productivity (the opposite of what they’re intended to do).  If you can see yourself in any of the above scenarios, or would just like to improve in this area, here are a few simple tips to start thinking about today:

  • Schedule time to check email as it fits in with our work and avoid checking your phone on every notification.  In fact, turn off notifications all together!
  • Keep in contact with friends and family, but periodically at lunch or maybe during an afternoon break. Again, turn off your ringer except for during those chosen periods (many smartphones have the capability to schedule when the ringer should be on or off).
  • Choose a specific time of day to check in on the news.  Very rarely are news updates and sports scores so important that they can’t wait.  And when they are, you’ll know, regardless of whether or not you have your phone.
  • Put your phone away in meetings (or don’t even bring it) so you can provide constructive input to the meeting and address anything else after the meeting.
  • Employ hands free technology in your car to talk while driving. Keep your eyes on the road and your hands guiding the vehicle.  If writing a text is really important, perhaps you should call with your hands free device instead.

In summary: drive your day to be as productive as possible.  Use the smartphone as a tool as opposed to something you let interrupt your life, impact productivity, and hurt relationships.

Do you have any more tips?  What about pet peeves of other smartphone addicts who drive you crazy?  We’d love to hear it!

Interviewing Etiquette

There are countless ways a job interview can go wrong, including these 10 unbelievable ones published by CareerBuilder.  While we sure hope you’ll never start brushing your hair mid-interview, it’s not uncommon for even the most experienced professionals to forget some basic interview etiquette.  The infographic below was created by Rasmussen College for new grads, but since everybody can use a reminder of the basics every once in a while, we wanted to share it as a great way to kick off the work week.

Rasmussen College

Smartphone Etiquette

As our iPhones, Androids, Blackberries and a host of other hand-held “offices” continue to invade our lives, basic rules and etiquette around their usage becomes more imsmartphoneportant.

There is no doubt that independent contractors benefit from always “being connected” as
you can stay in touch with clients, projects and recruiters without being shackled to the office.  However, setting some limits will ensure that you are effectively managing your usage and limiting the impact to those around you.

  1. Meetings

Smartphones are extremely disruptive in meetings. How many times do you see the people around you looking intently at their kneecap, and all of a sudden their attention is absolutely somewhere else? It’s rude, creates the perception that the other people in the meeting are not valued and a lack of focus wastes their time.

At the very minimum, devices should be set to silent. Even when on vibrate, they can be heard going off and those around you will notice your body language change every time it happens.

  1. Meals

It’s very impolite to leave your phone on the table during a meal. Leave it holstered, turn it off or turn it to silent. Do not take calls or look at emails unless there is some emergency brewing, in which case, it’s courteous to state that up front and excuse yourself to take the call privately.

  1. At Home and on holiday

Unless you are the President of the United States, or some equally important person, there is absolutely no reason to need 24 hours access to email while you are on “personal time”.

Very often, it’s important to know what is going on, so it’s fine to keep in touch. However, constant checking for emails or typing while on the beach or out on tour or when you and your family are “relaxing” isn’t necessary.  It sets a bad example for the kids, it’s rude to those around you and it impedes your ability to have fun!

Smartphones are a great tool and most of us today would be lost without them.  It’s still, however, important to understand and abide by the rules of etiquette with your phone, whether you’re on a client site, meeting with a recruiter, or spending time with family and friends.  Do you have any pet peeves about people act with their phones?  Start the conversation in the comments below!