||By Morley Surcon,
Vice-President Strategic Accounts & Client Solutions, Western Canada at Eagle
I am pleased to announce that my position as GM/VP of the Calgary region is changing. Kelly Benson will now take over the branch management responsibilities from me, which is allowing me to refocus my efforts externally. My new title is VP, Strategic Accounts and Client Solutions and my area of responsibility will be Western Canada.
This change is exciting for a couple of reasons. First, is that I believe Kelly will do an excellent job managing the Calgary branch. She’s a very capable and enthusiastic individual and has a great base of experience from which to draw. The branch is in very good hands. Second, is that for some time now Eagle has been internally/operationally focused and this change will have me pro-actively engaging in the market once again!
One of our company’s core values is Innovation. Over the past year or so, Eagle has introduced a number of technological innovations to support and enhance our processes. These innovations enhance our onboarding, candidate sourcing, contractor management, and compliance/safety programs. Together, they have an impact on all of our internal processes, making us more efficient and effective in our business operations. And if that wasn’t enough, we have also gone through the process of recertification for our ISO quality system, moving from the older 9001:2008 standard to the current 9001:2015 standard. All these changes meant that management needed to be introspective. These technological innovations have made us better at what we do and kept us on the cutting edge, which is critical in our hyper-competitive industry. However, in doing so we’ve had reduced connections, at the executive level, with the broader market.
My new role will see me re-engaging with our clients at senior levels, acting in an advisory capacity and building value by sharing Eagle’s accumulated knowledge of the contingent workforce industry. Additionally, I will work with companies to consider innovative alternatives to the typical temporary staffing model. I will essentially be a resource to support their own labour-planning process. My expectation is that I will learn of companies’ business challenges at both strategic and tactical levels. As a result, I’ll need to engage with thought leaders, business consultants and subject matter experts from our contractor database across Western Canada to create solutions for our clientele. These solutions will require resources and Eagle’s recruiters will be calling out to our contractor database to check on availability and gauge interest. The more successful I am, the more opportunities there will be for our contractor partners!
As my move into this role is still very new, it is hard to say just where the successes will come; but opportunities for Eagle’s contractors and consultants will certainly be a result. I’m looking forward to engaging with both clients and consultants in the upcoming months to drive out this new initiative!
If you have a strategic or out-of-the-box idea to share, I can easily be reached via my LinkedIn profile