The infographic below from ers IT Solutions confirms something all technology contractors already know — IT downtime can be an expensive disaster for clients. As you scroll down the page, you may be shocked at just what kind of impact companies experience, why these downtimes happen and even how frequently.
Truly understanding this infographic and having empathy for a client during these times might be a game-changer for your reputation and your career. A couple years ago, we shared a post with some tips on leading your client through a technology crisis. It reminds us that even when the cause had nothing to do with your work, clients will remember the IT professional who can react properly and help them through a disastrous time.