Help Desk Support Senior IT

Eagle currently has a career opportunity for a Help Desk Support Senior IT and we are looking to speak to qualified candidates with the skills and experience outlined below.

This position is a 12-month contract to start in March.

Key Help Desk Support Senior IT Skills

  • Bachelor’s degree in Information technology or equivalent experience.
  • Three plus (3+) years of experience working in Information Technology in a support role (Desktop Support or System Administration) or equivalent experience setting up, supporting and maintaining Apple devices, tools and systems for an enterprise organization.
  • JAMF Software Administration and Certification (JAMF 300+) is highly desired.
  • Proficient in Bash, Python, and Apple Scripts.
  • Proficient using Apple Business Manager, Kerberos SSO Extension, zero/light-touch deployment tools and systems at scale.
  • Experience with Linux, Apache, Tomcat, MySQL,
  • Experience building and testing of enterprise software deployment packages using commercial and open-source tools such as Composer, Munkipkg, etc.
  • A solid foundation of core enterprise applications, including Microsoft Active Directory, Microsoft ADCS, Symantec Endpoint Protection, DLP, F5 VPN, Microsoft Office, Cisco Jabber, Cisco WebEx, etc.
  • Flexibility to work nights and weekends only as required, to monitor issues or remediate after-hours deployments.
  • Ability to meet project deadlines, multi-task and prioritize projects independently.
  • Flexibility to work nights and weekends only as required, to monitor issues or remediate after-hours deployments.
  • Excellent verbal, interpersonal and written communication skills.

As Help Desk Support Senior IT, you will be responsible for:

  • Build and update zero-touch enrollment workflow within Jamf, related to security and operational requests/requirements from end-users or IT
  • Maintain Jamf Infrastructure, Jamf Distribution Points, and Apple Business Manager used to deploy and manage macOS fleet running Catalina and Big Sur.
  • Build, document and update system configurations using a zero and/or lite-touch configuration that is Apple hardware agnostic.
  • Act as Level 2/3 escalation for complex troubleshooting of problems with Apple equipment that the helpdesk cannot resolve.
  • Document and communicate technical matters that have may impact to Mac users effectively and regularly.
  • Provide detailed reporting via project management tools to management regarding current initiatives.
  • Maintain compliance with established patching/packaging and updating requirements (OS currency & third-party software patching)
  • Produce, update and debug automation scripts
  • Manage and support Endpoint projects, and tasks

Do not miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

JOB# 70308


  • Posted On: February 22, 2021
  • Job Type: Contract
  • Job ID: 70308
  • Location: Mississauga ON