Desktop Engineer

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Eagle is currently seeking two (2) Desktop Engineers for six (6) month contract opportunities, scheduled to begin immediately.

Key Responsibilities

The successful candidates will be responsible for:
  • Supporting end-user devices such as laptops and desktops;
  • Supporting authorized software on end-user and shared devices;
  • Escalating technology issues to Technical Lead / Manager where required;
  • Working with customers to manage expectations, keeping them informed and strive for customer satisfaction;
  • Ensuring service interruptions are minimized and the value of changes implemented are maximized;
  • Understanding and appreciating the impact of any change to the user environment;
  • Providing value-added user training where appropriate on use of desktop and workspace technologies;
  • Supporting team goals to manage inventory ensure required resources are available;
  • Attending and contributing to team meetings as needed;
  • Performing general system support functions and other cross-functional duties, as assigned;
  • Documenting all actions taken on project tasks assigned;
  • Fulfilling requests as per documented instructions;
  • Completing and closing all project tasks where capable;
  • Documenting fulfillment of requests;
  • Supporting Service Desk by responding to escalations on requests;
  • Following established procedures and escalation lists;
  • Learning new or changed procedures;
  • Learning to use new tools or techniques;
  • Documenting common techniques and review with more senior staff for publishing as a knowledge article; and,
  • Seeking clarification on procedures if uncertain and recommend appropriate changes.
Skills and Qualifications

The qualified candidate must have:
  • A University, College, or pursuing a Technical Degree in Information Technology;
  • Certifications like A+, Network +, MCSA, MCITP, MCP or knowledge of required technologies, such as Microsoft MDT are desirable;
  • Two (2) to five (5) years' experience working with Information Technology;
  • MDT / SCCM knowledge of imaging for mass deployments;
  • Experience with Microsoft profile setup and transfer;
  • Experience demonstrating a basic level of knowledge of the following technologies: desktop imaging, desktop hardware, Microsoft Windows profiles;
  • Experience supporting Microsoft Windows 10;
  • Experience performing general mathematical calculations for the purpose of creating needs assessments, budgets, and so on, including a moderate understanding of basic accounting;
  • Strong customer service skills; and,
  • Experience supporting the deployment of production workstations.
Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: November 17, 2020
  • Job Type: Contract
  • Job ID: 68660
  • Location: Edmonton AB