Desktop Support Engineer

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Eagle is currently seeking a Desktop Support Engineer for a six (6) month contract opportunity, scheduled to begin immediately.

Key Responsibilities

The successful candidate will be responsible for:
  • Providing Level 1 technical support to internal and external customers having hardware- and software-related problems with their supported desktop, laptop, or peripherals;
  • Resolving local area networking issues to ensure connectivity to the corporate network, and working with the Infrastructure and Messaging teams as necessary to resolve incidents;
  • Providing support in a timely manner in accordance to published SLAs while maintaining a high level of customer satisfactions;
  • Maintaining standard software configurations including troubleshooting, loading, and configuring software images, supported applications, and drivers;
  • Installing, supporting, and troubleshooting approved desktop software;
  • Performing planned maintenance, moves, adds, and changes;
  • Providing support services to employees with technical problems issues involving desktop, laptops, mobile devices or network services from local personnel or from employees using network remote access (VPN);
  • Providing timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel;
  • Providing feedback and making recommendations to appropriate teams for creation and maintenance of standard images;
  • Demonstrating good judgment in selecting methods and techniques for obtaining solutions;
  • Troubleshooting and resolving technical incidents including network connectivity issues;
  • Working on call after hours as required;
  • Communicating effectively with multiple customers and co-workers;
  • Communicating technical information to both technical and non-technical personnel;
  • Providing case status updates to management and end-users;
  • Providing phone support and diagnostics to remote customers;
  • Participating in training programs designed to educate customers about basic and specialized applications;
  • Escalating unresolved issues to management promptly; and,
  • Providing feedback and recommendations for KBA (Knowledge Based Articles)
Skills and Qualifications

The qualified candidate must have:
  • Associate's Degree or equivalent certification and experience required;
  • A+ Certification recommended, MCTS, MCITP, ITIL Certification preferred;
  • One plus (1+) year(s) of related experience;
  • Intermediate knowledge of supported Microsoft Windows operating systems;
  • Intermediate experience with Active Directory administration;
  • Intermediate knowledge of installation, configuration, use, and troubleshooting techniques of supported versions of Microsoft Office;
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities;
  • Experience troubleshooting local area network (LAN) and VPN connectivity issues;
  • Experience working in corporate environment will be considered an asset;
  • The ability to work independently and take ownership;
  • Strong technical and analytical skills required.
Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: October 22, 2020
  • Job Type: Contract
  • Job ID: 68273
  • Location: Calgary AB