VDI Analyst

Eagle is currently seeking a VDI Analyst for a six (6) month contract opportunity, scheduled to begin immediately.

Key Responsibilities

The successful candidate will be responsible for:
  • The administration, configuration, support, and maintenance of VDI technical architecture and related application solutions; 
  • Supporting other functions including VDI thin client implementation;
  • Working with key stakeholders including Service Providers, technical teams, and other external resources in a test environment as well as with clients in an administrative capacity in a production environment;
  • The virtual test lab environment and related infrastructure including design and build changes, management, and oversight of the test lab and related servers. Test lab accountabilities include but is not limited to setup; capacity planning; systems maintenance; VDI testing; virtual machine (VM) and PC inventory management; and re-imaging PCs;
  • Leading internal and external stakeholders across multiple organizations to research, conduct root cause analysis, and troubleshoot virtual application issues. This includes producing comprehensive customer reports including strategies for resolution and optimization and providing on-call after hours support during evenings and weekends;
  • Engaging clients and maintaining ongoing communication to meet testing requirements as well as in a VDI administrative capacity;
  • Identifying and providing issue resolution support including providing on-call support;
  • Coordinating service planning and support for both Win 7 and Win 10 virtualized applications.  
  • Working closely with business units, functional area managers, and architecture team members to confirm schedules, requirements and plans that direct VDI ongoing support/implementation activities;
  • Resolving problems and scheduling conflicts and provides status updates and reports;
  • Researching new technologies related to unique clinical / business requirements including enterprise-wide solution strategies (i.e. Kiosks and tracking boards, application and desktop virtualization such as Unidesk, Uniprint, VMWare/VMSphere, Hyperconverge, Nutanix, etc.);
  • Collaborating with Support Team, technical teams, Service Providers, and external resources to ensure holistic end-to-end delivery of integrated virtual solutions to the client. This includes supporting project and change management activities, and implementation of approved solutions and plans in a test environment;
  • Supporting IT service management and daily operations such as problem management, application release, patching, change management, etc.;
  • Participating in all required team, governance, and client engagement meetings in support of fulfilling the role’s core accountabilities;
  • Supporting the development of formalized solution and process documentation that add further insight and depth of knowledge to the solution area as well as other supporting documentation including but not limited to technical documentation, technical diagrams, training materials, standard operating procedures, and general communications materials;
  • Adhering to direction, processes, and requirements as defined by the Support Technical Lead;
  • Supporting application upgrades and special projects identified by the Lead, Support Technical Lead,  and Client Services; and,
  • Working with business and technical stakeholders to support the Technical Lead in the design and implementation of technical solutions.
Skills and Qualifications

The qualified candidate must have:
  • A level of education, training, and experience equivalent to a Degree in Information Technology or related discipline;
  • One (1) or more related certifications such as VMWare certification, Citrix certification or Microsoft Certified Solutions Expert (MCSE) certification;
  • Five (5) to seven (7) years of recent related experience with IT disciplines from an enterprise environment in a large, complex, multi-site organization;
  • Knowledge of and working experience with current, emerging and transformational technologies including but not limited to Thin Client / VDI technology (VMWare, Citrix), XenApp, cloud and managed services, Unidesk, Uniprint, VMWare / VMSphere, Hyperconverge, Nutanix, and Active Directory;
  • Experience delivering bridging solutions in support of desktops across business and clinical areas Win 7 to Win 10 environments (i.e., supporting application virtualization solutions like Turbo);
  • Experience with providing critical technical support for automated remote discovery applications (Nlyte, Juriba, Lansweeper) that drives significant data analysis for application usage, compliance and licensing improvement and cost savings;
  • Experience validating Windows 10 images and providing tier 2 and 3 support including Group Policy Objects (GPOs) / DEM for VDI;
  • Experience validating Windows 10 feature releases, patches and updates for VDI;
  • Prior experience with defining core infrastructure requirements in areas such as file management, SQL, storage, network architecture, and servers as well as IT lab administration including servers and security;
  • The ability to document solution design with emphasis on scalability, security, architecture, diagrams, rationale, requirements and technical configurations supported by systems analysis;
  • The ability to comprehend the functions and capabilities of new technologies;
  • The ability to translate clinical and business needs to technical solution requirements;
  • The ability to apply multiple technical solutions to resolve technical issues;
  • Demonstrated experience in collaborating with diverse stakeholders, focusing on clients, and working in a cross-functional environment;
  • Excellent demonstrated record of technical issue resolution including root cause analysis, troubleshooting, and remediation as well as the ability to identify multiple alternate technical options for presentation to the client;
  • Understanding of project management and change management;
  • Demonstrated experience in exercising strong communications and interpersonal skills to effectively relate to a diverse group of stakeholders including conveying complex technical concepts in easy to understand terms;
  • Working knowledge of application development, testing, QA environment and other platforms for complex enterprise;
  • The ability to work independently and within a team, while influencing and supporting;
  • The ability to meet deadlines in a fast-paced work environment – proven organizational and time management skills;
  • Excellent proficiency with MS Office toolsets (Word, Excel, PowerPoint, Project); and,
  • Successful experience working on enterprise level technical implementation projects.
Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

JOB#68014
  • Posted On: October 01, 2020
  • Job Type: Contract
  • Job ID: 68014
  • Location: Vancouver BC