Personal Banker – Junior x5

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Eagle is currently seeking a Personal Banker. This is a three (3) month, contract position scheduled to start in October.

Key Responsibilities

The successful candidate will be responsible for:

  • Handle incoming requests in regards to general inquiries, helping with online navigation, inquiries around different kinds of Investorline accounts, doing password resets- 30-40 calls/day on average;
  • Candidates will be following the risk and compliance model;
  • They will have to direct calls to different departments;
  • First call resolution;
  • Providing alternate solutions to clients, and;
  • Escalating more complex customer inquiries/concerns to the appropriate departments.

Skills and Qualifications

The qualified candidate must have:

  • Post-secondary education (preferred);
  • Previous contact center experience;
  • Excellent verbal communication skills;
  • Being able to multi-task and work across multiple systems;
  • Investment knowledge;
  • Prior banking/FI experience;
  • They must have strong phone etiquette;
  • Good problem-solving skills;
  • Strong interpersonal skills;
  • Strong computer skills;
  • Being able to learn multiple systems;
  • Strong communication skills;
  • Strong work ethic;
  • Ability to think outside the box;
  • Strong analytical skills;
  • Ability to multitask with ease- flexible working style;
  • Good problem-solving skills;
  • Strong interpersonal skills;
  • CSC- Canadian Security Course (as an asset);
  • Bilingual in French (as an asset), and;
  • 0-2 years’ worth of experience overall within customer service (as an asset).

Don’t miss out on this opportunity, apply online today!


Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: September 11, 2020
  • Job Type: Contract
  • Job ID: 67708
  • Location: Toronto/GTA ON