Customer Service Representative

Eagle is currently seeking a Customer Service Representative. This is a two (2) month, contract position scheduled to start in October

Key Responsibilities

The successful candidate will be responsible for:

  • Action control reports and address issues in a timely manner meeting monitored productivity and quality objectives;
  • Help Associate Supervisory Managers with Tier 1 supervision follow-ups;
  • Communicate with advisors to solve their pending supervisory inquiries;
  • Track interactions using on-line systems;
  • Provide superior customer service by being proactive in meeting customer needs, and;
  • Assist with department projects and initiatives as needed.

Skills and Qualifications

The qualified candidate must have:

  • Excellent customer service;
  • Excellent communication skills (verbal and written);
  • Attention to detail;
  • Ability to adapt quickly and comfortably to change;
  • Professional telephone etiquette;
  • Strong team player;
  • Knowledge of Wealth and financial products, specifically Mutual Funds;
  • Exhibit professionalism within the workplace;
  • Solid analytical and problem-solving skills with the ability to multitask proficiently in a fast-paced performance-driven environment;
  • Computer proficiency;
  • Open to receiving and incorporating constructive feedback and coaching;
  • Handle stressful situations in a calm and professional manner;
  • Mutual Fund Industry experience (as an asset);
  • Previous call center experience (as an asset), and
  • Experience working directly with advisors (as an asset).

Don’t miss out on this opportunity, apply online today!


Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

Eagle Professional Resources
Staff Placement Agency Permit Number: AP-2000200
Placement of Personnel and Recruitment of Temporary Foreign Workers Permit Number: AR-2000199


Eagle Temporary Staffing
Staff Placement Agency Permit Number: AP-2000204
Placement of Personnel and Recruitment of Temporary Foreign Workers Permit Number: AR-2000205

  • Posted On: September 04, 2020
  • Job Type: Contract
  • Job ID: 67688
  • Location: Waterloo/ Montreal ON