Business Process Consultant

Eagle is currently seeking a Business Process Consultant. This is a eight (8) month, contract position scheduled to start in September.

Key Responsibilities

The successful candidate will be responsible for:

  • Use systematic, disciplined, and data-based methods to determine the root causes of any process issues;
  • Conduct risk assessment and validation of new processes and process improvements;
  • Manage and resolve issues with appropriate analysis and well-thought-out alternatives;
  • Represent the Investments team on workstreams within enterprise programs, be accountable for delivery of workstreams, project collateral, prepare and present status updates on projects/initiatives, escalate issues and risks;
  • Coordinate meetings, maintain project issue logs, action item trackers etc., as required;
  • Create end to end test plans and execute them as part of the project assigned;
  • Provide and/or coordinate the creation of training material to ensure the impacted employees understand and absorb the changes;
  • Manage feedback and escalations, including Production support. Coordinate regular touchpoints between stakeholders, including with Technology;
  • Leverage data analytics to identify process baseline, identify trends, generate ideas, build business case and make recommendations for process improvement opportunities that will obtain maximum value to the enterprise;
  • Work effectively with other business groups on enterprise programs for multiple engagements;
  • Lead problem resolution through analytics by articulating relevant aspects of the issue, draw logical conclusions from data, situations or events;
  • Provide feedback and guidance on prioritizing process tasks for technology projects;
  • Facilitate buy-in and support from senior management for business cases, key project plans, commitments, and project changes relating to process improvements;
  • Participate in engagements, as a team lead/member and a business lead;
  • Actively engage with and influence senior stakeholders, lead change activities, diagnose barriers to project success, and facilitate resolution;
  • Manage stakeholder expectations and negotiate with project stakeholders on scope and deliverables;
  • Role model values to promote positive high-performance culture during a time of rapid change within the Bank;
  • Build relationships with other areas of the Bank such as Product groups, operations support teams, Finance, IT, Legal, etc, and;
  • Create and deliver presentations to business partners, executives, and senior management.

Skills and Qualifications

The qualified candidate must have:

  • Possesses a university degree in Engineering, Business or any related field;
  • 7-10 years of similar experience working on large transformational projects;
  • Strong experience documenting policies and procedures, user manuals, developing test plans;
  • Strong experience in User Acceptance Testing (writing and executing test cases);
  • Advanced user of MS Office suite, particularly PowerPoint and Excel;
  • Exemplary track record of delivering process design and improvement;
  • Experience in managing multiple activities and stakeholder interactions, with varying complexity within tight time frames;
  • Experience in preparing and delivering presentations to senior stakeholders;
  •  Experience delivering medium to large transformational projects;
  • Strong analytical and problem-solving skills;
  • Well-organized & detail-oriented, excellent verbal and written communication skills;
  • Comfortable dealing with rapid change and ambiguous situations;
  •  Aptitude for technology, with a strong quantitative skillset;
  • Training in or exposure to Lean fundamentals and process mapping tools (as an asset);
  • Bilingual considered (as an asset);
  • Knowledge of Lean Six Sigma principles and process mapping fundamentals (as an asset), and;
  • Exposure to the consulting environment (as an asset).

Don’t miss out on this opportunity, apply online today!


Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: August 31, 2020
  • Job Type: Contract
  • Job ID: 67613
  • Location: Toronto/GTA ON