Desktop Engineer II

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Eagle is currently seeking a Desktop Engineer II. This is a six (6) month, contract position scheduled to start in September.

Key Responsibilities

The successful candidate will be responsible for:

  • Provide Level-2 technical remote & on-site support for supported desktops, laptops, printer, and mobile devices. This includes the following activities;
  • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers;
  • May participate in IT projects as required;
  • Installing, supporting and troubleshooting approved desktop software via SCCM or on-site;
  • Performing planned maintenance, install, moves, adds and changes; either remotely or on-site;
  • Provide support services to employees with technical problems involving desktop, laptops, mobile devices or network services from local personnel or from employees using network remote access (VPN);
  • Provides timely resolution of incidents or escalation on behalf of the customers, liaise with other technical departments to resolve technical issues;
  • Exercises judgment with defined procedures and practices to determine appropriate action, take initiative and be pro-active analyzing ticket trends;
  • Provide feedback to appropriate teams for the creation and maintenance of standard images, documents as required;
  • Requires little day-to-day supervision; able to work on assigned tickets in queue independently, and ensure SLA s are being met;
  • Ability to work on-call after hours as required either remotely or on-site;
  • Communicate effectively with multiple customers and co-workers;
  • Able to communicate highly technical information to both technical and non-technical personnel;
  • Providing case status updates to management and end-users;
  • Providing phone support and diagnostics to remote customers on VPN;
  • Participating in training programs designed to educate customers about basic and specialized applications, and;
  • Provide feedback and recommendations for KBA, as well as create and update KB Articles for ticketing system wiki. (Knowledge-Based Articles).

Skills and Qualifications

The qualified candidate must have:

  • Bilingual (French and English) PC Tech (DSE-II) in Montreal, supporting the VIA Rail account;
  • Experience level should equate +- 2 years of experience;
  • Associate's Degree or equivalent certifications and experience required;
  • Beginner Level Service Now experience;
  • Intermediate Level SCCM experience;
  • Beginner Level Mobile Device Management experience WorkspaceONE/AirWatch experience preferred but not mandatory;
  • A+ Certification recommended, MCTS, MCITP, ITIL Certification preferred;
  • Strong customer service skills;
  • Reliability and a strong sense of responsibility;
  • Ability to work independently and take ownership;
  • Solid technical and analytical skills required;
  • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers;
  • Knowledge of supported Microsoft Windows operating systems;
  • Experience with Active Directory administration;
  • Knowledge of installation, configuration, use, and troubleshooting techniques of supported versions of Microsoft Office;
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities.;
  • Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues, and;
  • 5+ years of related experience preferred. 

Don’t miss out on this opportunity, apply online today!


Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

Eagle Professional Resources
Staff Placement Agency Permit Number: AP-2000200
Placement of Personnel and Recruitment of Temporary Foreign Workers Permit Number: AR-2000199


Eagle Temporary Staffing
Staff Placement Agency Permit Number: AP-2000204
Placement of Personnel and Recruitment of Temporary Foreign Workers Permit Number: AR-2000205

  • Posted On: August 30, 2020
  • Job Type: Contract
  • Job ID: 67583
  • Location: Montreal QC