Help Desk Support Intermediate

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Eagle is currently seeking a Help Desk Support Intermediate. This is a five (5) month, contract position scheduled to start in August.

Key Responsibilities

The successful candidate will be responsible for:

  • Supporting 3 main sites for Desktop and On-Air support. Must be flexible to travel between sites;
  • Ability to work independently at all times;
  • Work with users and other technical personnel to resolve problems;
  • Responsible for On-Air production support including newsrooms/studios/control rooms;
  • Knowledge of Production applications an asset (iNews, PRX, Harris systems);
  • Answers telephone support requests;
  • Manage assigned tickets in a timely fashion;
  • Assumes responsibility for tasks assigned to them and ensures proper technical solutions have been applied;
  • Work with users and other technical personnel to resolve problems;
  • Participates in system maintenance, upgrades, etc;
  • Installs/upgrades business applications;
  • Supports remote access (Citrix, VPN, WAN) to business applications;
  • Supports corporate email on mobile devices, and;
  • Creates and updates technical documents for the knowledge database.

Skills and Qualifications

The qualified candidate must have:

  • Bilingual (French and English);
  • Advanced level of French required;
  • Flexible to work evenings and weekends if required;
  • Minimum of 2 years experience;
  • Troubleshooting IT issues for Windows 7 and 10 workstations and MS Office 2010;
  • Knowledge of network technologies (TCP/IP VPN, DHCP);
  • Knowledge of Business apps (Reppak, IBMS, Borealis, InfoSys, MicroBBM);
  • Experience with mobile devices and (McAfee  EMM/BES12);
  • Experience using SCCM (remote control console);
  • Experience with Exchange Management Console – (2010);
  • Experience with Active Directory;
  • Experience with HP Service Manager;
  • Strong time management and organizational skills;
  • Strong communication skills and ability to work well under pressure, and;
  • Diploma or Degree in Computer Studies or related field an asset.

Don’t miss out on this opportunity, apply online today!


Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: August 04, 2020
  • Job Type: Contract
  • Job ID: 67304
  • Location: Toronto/GTA ON