Technical Business Analyst

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Eagle is currently seeking a Business Analyst for a six (6) month contract opportunity, scheduled to begin immediately.

Key Responsibilities

The successful candidate will be responsible for:
  • Working with various Stakeholder Groups, Developers, and Project Managers to ensure quality products are delivered to the business;
  • Working with our business to elicit and capture business requirements;
  • Working with end-users to elicit and capture user requirements;
  • Collaborating with project teams to define and prepare captured requirements for development;
  • Facilitating and assisting the business in prioritizing requirements;
  • Facilitating and assisting the project team in estimating size of requirements;
  • Identifying risks and recommends mitigation strategies;
  • Presenting compelling recommendations based on facts and confirmed requirements;
  • Evaluating information from multiple sources;
  • Dis-aggregating high level information into refined details;
  • Raising and pursuing root problems, probing with clarifying questions;
  • Skillfully changing direction when presented with new information;
  • Proactive in communicating critical or challenging recommendations;
  • Performing gap analysis between current and future state business process;
  • Fostering a spirit of creative collaboration by giving team members and business stakeholders a common focus;
  • Collaborating with project teams to ensure projects are delivered to meet business requirements;
  • Building and maintaining relationships with the all project business stakeholders and partners;
  • Providing leadership in projects as necessary to ensure project success;
  • Leading initiatives and acting as a change agent (embraces change and helps others to embrace it);
  • Ensuring decisions take into account the needs of all stakeholders, and affected stakeholders are engaged throughout the process;
  • Organizing and facilitating requirements gathering; and,
  • Dealing with challenging situations with integrity, empathy, and sincerity.
Skills and Qualifications

The qualified candidate must have:
  • A Post Secondary Degree/Diploma complemented by at least two (2) years of call center or field operations experience;
  • Eight plus (8+) years Business Analysis experience;
  • Experience in an Agile software development environment an asset;
  • Experience in Scrum delivery framework an asset;
  • Knowledge of the telecommunications (cable, internet, telephony, wireless) industry an asset;
  • Excellent communication and interpersonal skills;
  • Strong presentation and facilitation skills at various levels of the organization;
  • Understanding of business processes and rules that dictate the success of an organization;
  • Proven positive, “can-do” attitude and customer-focused approach;
  • Innovative thinker who is positive, proactive, and readily embraces change;
  • Strong knowledge of formal project delivery methodologies;
  • Understanding of standard business process mapping notation and tools;
  • Incorporating evolving industry best practices;
  • The ability to quickly learn new business and technical concepts;
  • The ability to handle multiple tasks and work well under pressure to meet specific deadlines; and,
  • Experience working in a fast-paced, rapidly-changing team environment.
Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: July 09, 2020
  • Job Type: Contract
  • Job ID: 67075
  • Location: Calgary AB