Technical Support Analyst (Service Desk)

Eagle currently has a career opportunity for a Technical Support Analyst (Service Desk) and we are looking to speak to qualified candidates with the skills and experience outlined below.

This position is a 4-month contract located in Regina, SK to start in May.

Experience required:

  • Service Desk experience - 18 months
  • Strong customer experience skills

Key Accountabilities:

  • Provides 'in incident' phone and report support as part of the service desk
  • Performs day-to-day support and monitoring of technologies and solutions
  • Investigates, analyzes, and responds to incidents

Technical Knowledge:

  • Comfortable with a variety of basic software solutions
  • Familiar with business applications
  • Demonstrated ability and willingness to learn new tools
  • Familiarity with updating and using a knowledge base
  • General knowledge of computer systems, analysis techniques, and ITIL processes

What we're looking for:

  • A friendly attitude and exceptional customer service commitment
  • The ability to work independently and with a high-performing team
  • Understanding of technical terminology and concepts

What you'll need:

  • An undergraduate degree in computer science, engineering or mathematics or and equivalent level of experience
  • In-depth knowledge of common software and operating systems
  • Knowledge of computer hardware and peripherals
  • Knowledge of iPhone and Android devices

Nice-to-have:

  • Service Now experience
  • Bilingual

What you’ll do:

  • Assist staff face to face with common IT issues
  • Resolve issues with technology through one-on-one interactions
  • Troubleshoot a variety of first-level IT support issues on different platforms and programs
  • Answer questions and provide advice by phone, email or chat
  • Develop documentation for common issues
Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

JOB# 66318

  • Posted On: May 20, 2020
  • Job Type: Contract
  • Job ID: 66318
  • Location: Regina SK