Desktop Engineer

Eagle is currently seeking a Desktop Engineer. This is a twelve (12) month, contract position scheduled to start in March.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing Level-2 technical support for supported desktops, laptops, and peripherals;
  • Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors;
  • Managing returns on warranted parts and systems;
  • Packaging and shipping replacement parts to customers;
  • Maintaining standard software configurations, including troubleshooting, loading and configuring software images, supported applications and drivers;
  • Participating in development of information technology and infrastructure projects;
  • Installing, supporting and troubleshooting approved desktop software;
  • Performing planned maintenance, moves, adds and changes;
  • Providing support services to employees with technical problems and information technology issues involving desktop, laptops, PDA or network services from local personnel or from employees using network remote access (VPN);
  • Providing timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel;
  • Exercising judgment with defined procedures and practices to determine appropriate action;
  • Creating and maintaining images for standard systems;
  • Recommending hardware and software solutions, including new acquisitions and upgrades;
  • Demonstrating good judgment in selecting methods and techniques for obtaining solutions;
  • Using skills as a seasoned, experienced professional with a full understanding of industry practices, company policies, and procedures; and,
  • Communicating effectively with multiple customers and co-workers.

Skills and Qualifications

The qualified candidate must have:

  • Verbal and written fluency in both French/English;
  • Associate's Degree or equivalent experience;
  • A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification;
  • Two to four (2-4) years’ experience;
  • Windows environment experience, proven active directory and VPN support experience;
  • Experience supporting deskside and remotely;
  • Strong customer service skills. Reliability and a strong sense of responsibility;
  • Ability to work independently and take ownership;
  • Solid technical and analytical skills;
  • Ability to troubleshoot, support, and repair software and hardware for desktop and laptop computers;
  • Knowledge of supported Microsoft Windows operating systems;
  • Experience with Active Directory administration;
  • Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office;
  • Strong interpersonal skills in dealing with a wide range of customers with varying computer abilities;
  • Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues; and,
  • Ability to work on call after hours as required.

Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.
  • Posted On: March 17, 2020
  • Job Type: Contract
  • Job ID: 66148
  • Location: Montreal QC