Service Representative

Eagle currently has a career opportunity for a Service Representative and we are looking to speak to qualified candidates with the skills and experience outlined below.

This position is a 12-month contract located in Burlington, ON to start immediately.

As a Service Representative,  you will be responsible for:

  • Process and/or fulfill transactions, perform audit/ reconciliation activities and/or other activities in accordance with established priorities and deadlines on a timely, accurate and efficient basis
  • Resolve discrepancies that include occasional non-routine situations in accordance with standard procedures
  • Record and verify data for fulfillment and/or further handling
  • Communicate with internal business partners and external customers to respond to standard and occasionally non-standard and/or non-routine inquiries according to guidelines. Follow-up with other business units to ensure issues are resolved
  • Perform administrative tasks such as distributing/ collecting documentation and information to or from other internal departments or institutions, archiving historical documentation, assisting in the preparation of management reports, reconciling activity
  • Resolve escalated work or issues from more junior staff, as appropriate
  • Provide input into the continuous improvement of business processes and procedures within the scope of the work team, and participate in testing and implementation of projects and new/ revised products/ services or processes
  • Provide on-the-job assistance and training to others, as requested
  • Escalate non-standard and/or non-routine issues, where applicable, as per guidelines.;
  • Ensure quality control standards are met for own work prior to proceeding with each workflow activity, as required by procedures
  • Identify potential risk situations and escalate to more senior team members
  • Review transactions and requests for compliance with regulatory and Bank requirements, as required
  • Ensure all appropriate authorizations/ approvals are obtained in accordance with policies and controls
  • Ensure adherence to all aspects of FirstPrinciples, Our Code of Business Conduct and Ethics Corporate Policy, as well as all applicable legislation, regulatory rules and requirements, and Bank standards, policies and procedures (P&Ps) for such things as p;
  • Ensure strict confidentiality is maintained for both customer and Bank information to protect the customer and the Bank and to ensure compliance with Bank P&Ps
  • Follow security and safeguarding procedures and apply appropriate due diligence in accordance with Bank policy for the prevention of loss due to such things as fraud or defalcation
  • Deliver exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support
  • Align individual performance goals to the team and organizational goals
  • Ensure receipt of appropriate approvals/ authorizations in accordance with P&Ps and controls
  • Other PO business units re operational and customer service issues to complete work as required
  • May interact with internal support re projects, change implementation or system recoveries
  • May provide daily support and assistance to lines of business


What we’re looking for:

  • Related working experience but may also consider fresh graduates
  • Fluent in English and Excellent communication skills
  • University/College degree
  • Strong problem-solving capabilities
  • Fast learner; strong attention to detail
  • Being able to work in a fast-paced environment
  • Good computer skills - Microsoft Office (Outlook, Excel, Word)
  • Excellent telephone etiquette
  • Strong customer service skills
  • Previous experience in the financial/banking industry
  • Call center experience
  • Wire Payments processing in Canadian dollars, US dollars and Sundry Foreign currencies (i.e.: EUR, GBP, CHF, etc.)
  • Good investigation skills
  • Good prioritization skills
  • Good organizational skills
  • Good customer service skills
  • Team player
  • Shows initiative

Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

JOB# 64179

  • Posted On: November 07, 2019
  • Job Type: Contract
  • Job ID: 64179
  • Location: BURLINGTON ON