Help Desk Support

Eagle is currently seeking a Help Desk Support. This is a twelve (12) month, contract position scheduled to start in June.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing complex end to end web hosting solutions for company customers; 
  • Promoting and enforce best practices on solutions delivery to produce maximum uptime; 
  • Providing leadership to physical security and facilities teams; 
  • Providing consultative and professional services to our customers;
  • Working with vendors for product information, pricing and support; 
  • Performing datacentre tours for customer prospects; 
  • Assisting in provisioning of customer architectures; 
  • Engaging other company departments for solutions design and delivery; 
  • Researching and evaluating new products and technologies; 
  • Designing and building tools to assist in operations management such as knowledge bases, and capacity planning systems; and,
  • Performing quality assurance and testing to ensure production readiness 

Skills and Qualifications

The qualified candidate must have:

  • Bilingualism in English and French;
  • College or University Degree focusing on the discipline of telecommunication or engineering; 
  • Two (2) years network experience in a data center and managed IT services environment; 
  • Excellent understanding of server operating systems like Linux, and Windows; 
  • Strong understanding of IP, subnetting and TCP/IP protocols; 
  • In Depth of knowledge in backup and storage technologies; 
  • Excellence in security systems such as firewalls, VPNs and IDS; 
  • Strong understanding of networking fundamentals and OSI model; 
  • Excellent verbal and written communication skills;
  • Excellent teamwork and customer service skills;
  • Good understanding of sales cycle;
  • Good knowledge of hosting marketplace; 
  • Experience with Windows and open-source operating systems; 
  • In-depth knowledge of switching and routing; 
  • Knowledge of SQL, Exchange, and Citrix; 
  • Cisco CCNA, CCNP, CCIE, Microsoft MCSA/MCSE, Red Hat RHCT or other; 
  • Strong analytical and interpersonal skills; 
  • Ability to work in a fast-paced, ever changing environment; 
  • Skilled in operation of MS Office, Project and ability to familiarize and work with internal company order processing tools; and,
  • Ability to build an informal knowledge network to assist in their knowledge and development within the company. 

Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: May 17, 2019
  • Job Type: Contract
  • Job ID: 61103
  • Location: Montreal QC