Service Desk Agent

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Eagle is currently seeking a Service Desk Agent. This is a six (6) month, contract position scheduled to start in June.

Key Responsibilities

The successful candidate will be responsible for:

  • Answering user calls and responding to customer incidents and problems; 
  • Creating and resolving trouble tickets according to service level agreements;
  • Transferring tickets to other teams as required for resolution or escalating to team lead or supervisor as needed; 
  • Following up with customers to validate that the issue has been resolved; and,
  • Working with support teams to resolve tickets as required. 

Skills and Qualifications

The qualified candidate must have:

  • Bilingualism (english and french); 
  • Ability to listen and identify computer related issues over the phones from clients; 
  • Ability to articulate technical instruction to support our clients with computer software, hardware or configuration issues over the phone;
  • Strong communications skills both oral and written;
  • Ability to be punctual;
  • Ability to work shift work on a rotating schedule as well as nights and weekends;
  • IT related certification (an asset); and,  
  • Three (3) years experience in customer service (an asset).

Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: May 29, 2018
  • Job Type: Contract
  • Job ID: 55453
  • Location: Ottawa/Gatineau ON