Desktop Engineer Support (linux)

Eagle is currently seeking a Desktop Engineer Support. This is a three (3) month, contract position scheduled to start in August.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing Tier 3/4 desktop engineer support for software management to clients;
  • Application packaging capability assisting in the creation of desktop images and application packages for the desktop;
  • Providing thorough technical configuration documentation for each application package;
  • Providing customer facing available configurations;
  • Conducting dd (Linux) distribution testing;
  • Providing 3rd/4th level problem resolution for issues;
  • Providing delivery methodology and package of release utilizing approved tool set;
  • Performing all work to meet ISO and QMS standards;
  • Assessing and resolving all support requests based on urgency, type of issue and available resources;
  • Monitoring, packaging, testing and distributing patch management;
  • Keeping people informed through use of appropriate methods;
  • Sharing relevant or useful information in a timely manner;
  • Fostering exemplary cooperation and collaboration within and between teams;
  • Communicating clearly, concisely and accurately; and,
  • Other duties as assigned.

Skills and Qualifications

The qualified candidate must have:

  • Five (5) years of work experience with Client / Server Intel Platforms;
  • Engineering or computer science educational requirements or equivalent work experience;
  • Experience working in large corporate enterprise environment;
  • Experience in testing and integration of Microsoft Products or Linux software;
  • Working knowledge of Puppet and/or Ruby Code (Linux) and dd (Linux);
  • Experience with desktop builds and imaging;
  • Experience regression testing against build;
  • Experience with integrating desktop applications;
  • Experience monitoring, packaging, testing and distributing hot fixes/patches;
  • Experience with Ubuntu or CentOS;
  • Ability to work with vendors and customers;
  • Excellent organizational skills;
  • Superior skills in both written and verbal communication;
  • Problem solving skills;
  • Ability to work independently, as well as in a team environment;
  • Ability to produce and maintain a high quality and quantity of productivity under tight timelines;
  • Competency to prioritize and to redefine priorities when necessary;
  • Knowledge in call routing and case management processes;
  • Experience handling stressful situations;
  • Experience with word processing, spreadsheet, presentation, email and database products;
  • Knowledge of Microsoft Windows, Lotus Notes and printers;
  • Experience with integrating desktop applications; and,
  • Experience regression testing against build.

Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: August 07, 2018
  • Job Type: Contract
  • Job ID: 55277
  • Location: Ottawa/Gatineau Ontario