Technical Support Analyst

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Eagle is currently seeking a Technical Support Analyst. This is a six (6) month, contract position scheduled to start in April.

Key Responsibilities

The successful candidate will be responsible for:

  • Providing first line help desk support, approx. 30-35 calls (internal bank customers) depending on the type of calls and the complexity of the issues; and,
  • Taking calls from users and helping them with the following issues: Windows 7 and application issues, Outlook support, Blackberry support, iPhone support, iPad support, Desktop support, Hardware trouble shooting, Printer support and Remote connectivity support (Juniper).

Skills and Qualifications

The qualified candidate must have:

  • College diploma/any IT related certifications;
  • One plus (1+) year of experience in a first line help desk role in another large enterprise environment;
  • Experience with mobile device support (Blackberry, iPad, iPhone);
  • Windows 7 support experience;
  • Excellent Communication Skills (verbal);
  • Ability to take direction well and be a fast learner;
  • Ability to work independently and in a team environment;
  • College/University Degree (an asset);
  • Windows certifications (an asset);
  • FI experience (an asset);
  • Remedy support experience (an asset);
  • Windows certifications (an asset);
  • Bilingualism (an asset); and,
  • MAC desktop support experience (an asset).

Don’t miss out on this opportunity, apply online today!

Eagle is an equal opportunity employer and will provide accommodations during the recruitment process upon request. We thank all applicants for their interest; however, only candidates under consideration will be contacted. Please note that your application does not signify the beginning of employment with Eagle and that employment with Eagle will only commence when placed on an assignment as a temporary employee of Eagle.

  • Posted On: April 05, 2018
  • Job Type: Contract
  • Job ID: 54508
  • Location: Montreal QC