Getting Better at This Will Improve Your Relationships with Clients and Recruitment Agencies
|By Morley Surcon,
Vice-President, Western Canada at Eagle
People crave feedback. Most of us would prefer positive feedback but we know that the negative feedback is important too. It may not be what you want to hear, but what you needed to hear. For example, properly taken, feedback can give an IT professional the opportunity to make adjustments before a project gets too far off the tracks. For this to work the best, one should solicit feedback early and often.
For independent contractors, feedback can be much more than just gathering ideas for improvement. At its best, it is also about relationship building and requires you to be great at both receiving and giving. When you are engaged in a discussion regarding feedback with your client or recruitment agency, you are saying that you care about the deliverable, that you care about the project, and that your good reputation and your relationship with the other entity is important as well. It is hard to over-communicate in this respect.
As a staffing agency, Eagle cherishes our independent contractor partners that reach out to let us know how things are going — what’s going well and what could be better. It keeps us in the loop and minimizes surprises. We encourage our client contacts to do the same. When we hear dissonance between the two sources, then we know we have an issue that needs to be worked out. There’s often opportunity to “fix” an issue before it becomes a real problem.
Employment agencies do their best to connect at least once per month with the contractors that they have on assignment. If your recruiter reaches out to you to follow up, take that opportunity to really share how your assignment is shaping up. It could be the best 20 minute investment of time that you make that day.