Talent Development Centre

Baby Boomers v.s. Millennials: How to Communicate and Overcome the Generation Gap

Breigh Radford By Breigh Radford,
Director, Human Resources at Eagle

How many times have you heard that the key to a good relationship is communication? Probably forever! But how well do you communicate with the different generations. Recently, I was told by a Baby Boomer (ages 54-72) that Millennials (ages 22-37) only know how to communicate through text. Shortly after, I was told by a Millennial that Baby Boomers are demanding and unappreciative. That got me thinking – they both have so much in common, but they don’t listen and tend to interpret the message into their own words.

Now, I belong to Generation X (ages 38-53) and lately I’ve been feeling a bit stuck in the middle of these two large demographic groups. It is exhausting being their mediator, so here are some tips you may want to consider:

Tips for Baby Boomers

  • Appreciate and take advantage of the energy and curiosity of a Millennial. They can likely do a task quicker via an app or a Google search. Try and get sucked into their energy and world, it could be fun!
  • Engage them! Millennials are more than an employee or an annoying team member, they want to feel that there is meaning in their life and job and be heard (so listen!). Instead of “Yes, but…” try “Yes, and…” – it is a sure way to show you are open to their ideas.

Tips for Millennials

  • Take advantage of the wisdom and experience the Baby Boomers have. They were young once and may give you a different perspective to consider.
  • Consider communicating to the Baby Boomer in their preferred method, not yours. Improve your influence factor by learning how to present to a different demographic in a way they understand. Use the original Facetime perhaps? Do your homework and when making a ‘pitch’ be professional, present all sides of the argument, and talk facts, not feelings.

Tips for All

  • Respect goes both ways. Be sure to ask questions, learn and never assume.
  • Clarify and confirm what you have discussed. For example:
    • “Just to clarify, you want me to begin the research project today and get back to you with an estimated completion date by tomorrow at the end of day?” OR
    • “Regarding our last meeting and discussion, I have thought further about working from home and I understand the policy as it relates to my role. I want to confirm that you are aware that I won’t be working in the office two days a week. I’ll start this program next Tuesday.”

Good communication always starts with a conversation, whether it be in person, phone, email or text. Either demographic can start the dialogue, but let’s start it and leave the Gen Xers out of it for a while.

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