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Announcing: Eagle Tech Talks… a Podcast!

Morley Surcon By Morley Surcon,
Vice-President Strategic Accounts & Client Solutions, Western Canada at Ea
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Eagle Tech TalksBack in the Spring, when COVID first made itself felt, things really slowed down for the staffing industry. Eagle was fortunate, being specialized in IT, as most projects were not cancelled, only new work was put on hold. That said, our clients were inwardly focused trying to figure out how to move everyone so they could work from home, how to run their business and projects when everyone was remote, etc. As things were slower for me, I picked up a project that had been “gathering dust” for some time — building new technology training for the team. I settled on creating a series of interviews with IT practitioners, thought-leaders, and SMEs to discuss technology, roles, and/or strategies with the people who are actually “living it”.

I began conducting interview-style sessions and recording with Eagle’s team as the audience. These were so well received we thought that we would convert them into a podcast open to anyone who would like to learn more about these topics.

We are just now doing an official Launch of the Podcast and I’d like to invite any readers of Eagle’s TDC to check it out and listen to an episode or two should they be interested! I’m the furthest thing away from being a professional interviewer; however, the people that I speak with are the real deal! They are real people, sharing real stories and insights, about their real-world professions. We don’t get down “into the weeds” too much and keep the conversations fairly high-level, meaning it’s great to get a sense of what makes that technology/IT role/strategy “tick”!

Perhaps you know some young people who are considering IT as a career. I encourage you to share the podcast with them so that they can learn of the wide breadth of roles available under the umbrella that is Information Technology.

I hope you take the time to check it out. Some of my guests may well be colleagues that you know from the industry! You can find all of the podcast episodes wherever you listen to podcasts (a few links are below). And, if you are a thought-leader yourself and are interested in being considered for a guest SME on the podcast… reach out to me directly! I’d love to discuss it further with you.

Subscribe to Eagle Tech Talks:

7 Graphic Design Trends that Will Dominate 2021

Graphic design continues to be a competitive industry and being on top of the latest trends is critical just to be considered for a gig. Every organization differs in how far they’re willing to stray from safe design and try a new (sometimes obscure) look, but nobody wants to pay for a fresh feel that appears to have been created two years ago.

Have you considered what might be different in 2021? According to this infographic from Venngage, we can expect that there won’t be a whole lot. They believe that because of how 2020 played out, designers haven’t had a chance to take design risks. Plus, people in general are looking for a sense of calm, understanding and positivity. Therefore, they are predicting these seven specific trends to dominate:

  1. Muted colour palettes
  2. Simple data visualization
  3. Geometric shapes
  4. Flat icons and illustrations
  5. Classic serif fonts
  6. Social media slide decks
  7. Text heavy videos

Check out all of the details in the infographic below. Do you agree? Is there anything you’d add or remove?

7 Graphic Design Trends that Will Dominate 2021

Contractor Quick Poll Results: How do you spend your lazy time?

Almost all of us love (and need) a lazy day here and there. A day where you turn off your mind, relax your body, and indulge. And there’s no better time to have one of those days than during the Winter (and depending where you are, while on Lockdown). While we all might plan a do-nothing day now and then, how we spend it will be different.

In last month’s contractor quick poll, before we took a break for the holidays, we asked our readers how they spend lazy days. Results were mixed, but the majority said they like reading or binge-watching a series. We also had a few write-ins which included playing music, leaning and exercising. And, naturally, there were a few go-getters who say there’s simply no such thing as a lazy day inside.

Here’s a complete look at how people answered:

Quick Poll Results: How do you spend your downtime?

Landing an IT Contract with a New Recruiter

Landing an IT Contract with a New Recruiter

You’re scrolling through your favourite job board looking for your next contract, when you come across the perfect opportunity. The requirements mirror your skillset, you have plenty of experience in that industry and it’s scheduled to start right when your current contract is ending. But, as you double-check who posted it, this job is through a staffing agency you’ve never heard of before. After confirming with the recruiters who you know at other agencies, it’s certain, this job is only available through an unknown recruitment agency. How can you still guarantee a good shot at it?

Don’t Hesitate — Apply to the Job

If there’s any chance you might want to work on this contract (and you know you’re qualified), then apply to it. The recruiting world moves quickly and jobs close within days, sometimes hours, so you want your name in front of the recruiter as soon as possible. That being said, check the date the job was posted. If it’s been up for a couple weeks, it can either mean that the job has been filled OR the recruiter is struggling to fill it and you’re going to be their saviour. Either way, it’s good intelligence for the upcoming steps.

Also look carefully through the posting to see if there’s any reference to an individual recruiter who’s working on the role or direct contract information to learn more about the job. Finally, take note of the Job ID and the exact job title. These will be important for referencing the job in your upcoming conversation with the recruiter.

Do Some Research

Make no mistake, your upcoming conversation with the recruiter is going to be a sales call for your business, so prepare as any good sales person would before making a cold call. One of the first steps a sales professional will go through is researching the prospect.

Start by looking up the staffing agency. Check out their website, online reviews (ex. Google, Indeed, Glassdoor) and LinkedIn. Does this appear to be an organization who you want to do business with? Check if they appear to be ethical, if other contractors are satisfied with them, and whether they have many similar opportunities or if this job is a one-off.

Next, look-up a few of their recruiters on LinkedIn. If you have a name related to this specific job, even better, but if not, just find two or three who might be working on this job. Look for contact information, see if you have similar contacts in your network, and learn a couple tidbits of information about them.

Finally, conduct a few informal references. Although there are hundreds of recruitment agencies, the industry is still fairly close-knit. Between other recruiters and IT contractors in your network, somebody is sure to have worked with this recruitment agency before. Find out who and ask about their experience. Even better, see if somebody can give you an introduction to a recruiter.

Make that Cold Call

Now that you’ve applied to the job and armed yourself with the right information, it’s time to make that phone call, even if you still don’t know who you’re calling. Here are a few tips for a successful cold call with a recruiter:

  • Be prepared to speak with a receptionist first. If you don’t have a contact name, have the Job ID and job title ready so they can connect you with the right person.
  • Get the recruiter’s contact info. Before the receptionist transfers you, confirm the name, extension and email address of the recruiter they’re about to send you to. If they don’t answer their phone, you can now follow-up with them directly.
  • Provide a quick introduction. Grab the recruiter’s attention by telling them a bit about yourself, and more importantly, how you will help them. Tell them quickly which job you’re interested in, that you’ve applied, and why you qualify. There’s a chance the recruiter hasn’t even looked at applications yet because they started talking with professionals in their own network. You need to make sure they know that you’re the best option.
  • Be prepared for an interview. The recruiter might want to learn more about you right away, so make sure you’re ready for a phone interview if it turns into that.
  • Or be prepared to schedule a follow-up call. In other cases, the recruiter will want to schedule a follow-up call for when they have more time to chat.
  • Remember the Job might already be filled. If the recruiter brushes you off, telling you the job is already closed, don’t end the call quite yet. Dig for information about similar jobs in the future and how you can be considered right away. Make sure the recruiter knows who you are and the skills you possess.
  • Send a follow-up email. Finally, regardless of the outcome of the call, send a follow-up email, including your resume and contact information. Especially if you have a good feeling about this recruiter and staffing agency, you’ll want to keep this relationship growing.

Everybody needs to cold call a new recruiter sometimes, whether you’re starting your career and trying to build a name for yourself in the IT contracting world or you’re an experienced professional who needs to start working with a new staffing agency. Hopefully these tips will help you get there quickly and effectively, easily landing you that job and a new relationship for future IT contract opportunities.

Top 5 Skills All Tech Professionals Should Follow in 2021

Have you planned out your learning roadmap for the year yet? Do you know which skills you want to explore deeper, either formally or at least by following a couple extra blogs and Twitter accounts? If not, this video from David Bombal has five suggestions for you: Python, Linux, Cloud, Networking, and APIs.

Bombal believes that a lot of his career success is because he followed trends and knew which waves to ride. There is no need to become an expert in these skills but because technology is all connected, he states that you need to understand each of them to be successful at whatever it is you’re doing in the field of IT.

Want to know more? Take about 10 minutes to review the complete video below:

Contractor Quick Poll: What do you want to get from a contract?

Great IT contractors are service-oriented. You’re focused on delivering a quality solution to your client so their organization can thrive and you can leave knowing the team is in good hands. That professional attitude is great and all, but let’s be honest, you had some other, more selfish reasons for accepting that gig.

The majority of us are working because it pays the bills. Ultimately, we look for the contract that has the best rate, plus a few other outcomes that benefit you. In this month’s contractor quick poll, we’re seeking to learn what else gets you excited for a contract. When you finish, aside from having made money, how do you consider it to have been successful for you?

IT Industry News for December 2020

Kevin Dee By Kevin Dee, Co-Founder of Eagle

This post first appeared on the Eagle Blog on January 11th, 2020

This is my 30,000 foot look at events in the Tech industry for December 2020. What you see here is a précis of the monthly report I produce, which will be available in more detail at the News section of the Eagle website, where you will also find back issues.

A Little History of previous year’s Decembers …

Five years ago, in December 2015 M&A was quiet but there was some interesting activity.  The big deal saw Canadian telco Shaw make a big play into the cellular space with its proposed acquisition (subsequently approved) of Wind for $1.6 billion.  Meanwhile Rogers was also out shopping and growing its Maritimes presence through the acquisition of Internetworking Atlantic Inc.  Other deals in December were not large but did feature some of the big players.  Oracle bought Stackhouse a cloud company with a specialization in “containers”; IBM boosted its video in the cloud capabilities with the purchase of Clearleap; and Microsoft picked up a mobile communications company, Talko.  Other deals saw Ingram Micro buy the Odin Service Automation business from Parallels and in the storage world Carbonite bought Evault from Seagate.

Four years ago in December 2016 Adecco sold its majority stake in Beeline VMS to GTRC, a Uber logoprivate equity firm, for $100 million in cash plus a $30 million note; CRN solution provider SS&C purchased asset service firm Conifer for $88.5 million; solution provider QRX Technology Group acquired IT equipment provider Kerr Norton; networking solution provider, Juniper Networks acquired cloud operations management provider AppFormix; Uber bought start-up Geometric Intelligence Inc.; and Shopify acquired Tiny Hearts, a Toronto-based mobile product development studio.

December 2017 saw Atos enhance the footprint of their IT Services firm by paying $5 The apple logo and apple with a bite out of itbillion for Gemalto.  Apple were busy, paying $400 million for music recognition app Shazam, plus they invested $390 million into optical communications components company Finisar.  Finally, in a relatively quiet M&A month Ingram Micro increased its data protection capability through the purchase of Cloud Harmonics.

Two years ago, in December 2018 IBM sold off a portion of their software portfolio to HCL for $1.8 billion.  Cisco paid $660 million for optical chip company, Luxtera; and OpenText paid $310 million for data management company Liaison Technologies.  In other deals, Google bought “where is my train” app company, Sigmoid Labs; Corel bought desktop virtualization company Parallels; Trello bought Butler, whose product is a popular addition for Trello users; Kaseya bought IT documentation company IT Glue; and GE continued its restructuring efforts by spinning out its IoT subsidiary and selling its interest in Pivotal.  Finally the end of December was the beginning of Dell’s return as a public company.

Last year, December 2019 saw some big dollar deals in the M&A world with the biggest Intel logoseeing LogMeIn sold to private equity for $4.3 billion.  Intel shelled out $2 billion for AI chip company Habana Labs; and F5 Networks paid $1 billion for Shape Security.  In other deals Solarwinds paid $175 million for VividCortex; NTT picked up AWS company Flux7; Fortinet bought Cybersponse; CheckPoint Software bought security company Protego; Acronis bought security company 5nine and Opswat bought cyber security company Impulse.

Which brings us back to the present …

 In December 2020 the pandemic continues to dominate news, and with vaccines approved and beginning to roll out there is cause for some optimism but that Is going to take time.  Meanwhile increasing spread, and mutated strains of the virus are causing concerns.  When coupled with the current political upheaval in the US, small positive economic and job data indicators are not great indicators of where the economy really stands.  Lockdowns are only going to continue and the impact on small businesses continues to be devastating.  It remains to be seen what happens in the US and what the fallout will be on the markets and the economy in general.

It was an active month in M&A and some very big deals were announced.  The $27.7 billion Salesforce logoacquisition of collaboration software company Slack, by Salesforce was certainly an eye opener;  Platinum Equity paid $7.2 billion for Ingram Micro; Self driving startup Aurora is paying reputedly $4 billion for Uber’s Advanced Tech Group; and Google is reputedly paying $1 billion for data protection company Actifio.

There were a lot more deals too. Hyundai’s robotics arm paid $921 million for Boston Cisco logoDynamics, owner of Spot, the robot;  Cisco bought two companies, paying $730 million for contact center as a service company IMImobile and also picking up audience interaction tech company Slido; NortonLifeLock paid $360 million for cybersecurity company Avira; And Facebook is buying customer relationship management company Kustomer.

There were some other big names out buying, including ServiceNow picking up Canadian IBM logodarling AI company Element AI; IBM bought another Canadian company in the Fintech space, Expertus; Juniper Networks bought a startup, in the network space, Apstra ; Fortinet bought network tools company Panopta; RingCentral picked up AI comms company DeepAffects; Storage company Quantum bought media storage company Square Box Systems; and Goldman Sachs bought fraud detection system White Ops.

Cybersecurity continues to a be big news, with McAfee suggesting losses from cyber crime in 2020 were $945 billion, doubling the amount in just two years.  The breach of FireEye by a “state sponsored” hacker does little to help, given this was essentially a case of the best of the best being breached!

That’s my look at the tech industry for December 2020. The full edition will be available soon on the Eagle website.   Until next month Walk Fast and Smile … don’t forget to be safe, wear a mask, wash your hands and socially distance.  We will get through this together!   Let’s hope for a much better year in 2021.

How to Make Sure You’re Paid on Time

How to Make Sure You're Paid on Time

Of all of the benefits of IT contracting, a steady and reliable pay cheque is not at the top of the list. Work is not guaranteed and you always have to set cash aside for the slow periods. Even when you do have a gig, all independent contractors have a story about payments arriving late which can have a ripple effect on your life.

Especially if you’re set-up as an incorporated business, you have a responsibility as the supplier of services to provide the proper requirements and paperwork to the client before they’re obligated to make payment. There is no employer/employee relationship that mandates you receive your pay cheque on time. Here are a few tips to help make sure your money gets to you when you need it:

Get Set-Up and Understand the Process as Soon as Possible

As soon as your new contract is signed, scour the documentation and ask your recruiter questions about how their payment process works. Every staffing agency has unique processes so don’t assume it will be the same as your last gig. As soon as possible, be sure to send over all of the documentation they ask for, such as EFT information and business details. Submitting this at the last-may hold-up your first payment.

Respect Deadlines

Don’t just get your EFT information submitted on time, but ensure your approved timesheets are always submitted on time throughout the entire contract. Know the deadlines for each period and set reminders in your calendar so you can complete the documentation as necessary. Since each client will have different requirements, some timesheets will need more detail and, therefore, a time commitment from you. Build that into your planning.

Follow-Up with Your Approver

This is the part of the process where you have less control but you can still take some ownership. When you notice your timesheet has not been approved and the deadlines are looming, give the approver a nudge. It may have gone to spam or there might be a discrepancy they’ve been meaning to discuss with you. Either way, when deadlines are missed and your pay doesn’t arrive, pointing blame back to the approver won’t bring your money to you any faster.

Pay Attention to the Detail on Your Invoices

Going back to point number one, understand what your staffing agency has to see on your invoice before making a payment. Perhaps its detailed timeframes or explanations of projects. If you’re charging HST, the proper HST number must be included. It would suck not to receive timely payment simply because your invoice was missing a line that would have taken you a minute to include.

Ask Around About Your Agency

Let’s back-up to before you even accept a placement. Did you reference check your new recruitment agency? Surely your network will have a few other contractors who have worked with this company in the past, so ask them those important questions, including information about their time entry process and reliability for payments.

There are plenty of ways the time-entry, invoicing and payment process can go off the rails when you’re on contract, but the five tips above are the most common preventative measures you can take. Throughout your placement, continue following-up and asking questions to ensure things are running smoothly, and hold the staffing agency accountable if they do miss payment at no fault of yours. Finally, take advantage of all the tools at your disposal. Accounting software, calendar apps, reminders, the client’s timesheet system — all of these tools combined will help you get your time submitted quickly and properly, and ultimately, paid on time.

Google’s 3-Minute Video Summary of 2020’s Most Searched Question

Why? That’s the question that Google said defined its search service in the past year and the basis for their annual Year-In-Search video. “In times of uncertainty,” says Google, “people seek understanding and meaning. This year, the world searched “why” more than ever.”

Check-out this 3-minute video wrapping-up 2020. It goes beyond just the pandemic, and highlights all of the ups and downs of the year (many of which you may have forgotten about) including politics, tragedies, and above all, inspirations.