Over the past months, businesses across Canada have adapted to having entire teams working remotely. It’s presenting new obstacles, but it isn’t stopping projects from moving forward nor is it preventing IT contracts from starting. Consequently, we’ve had a number of consultants express challenges of their own as they start new gigs with new clients while working remotely, specifically because they’re getting a completely different first-day experience.
There are always difficulties that can arise on the first day of your contract, but the current situation has brought some brand-new ones. Here are 5 challenges some of Eagle’s new contractors have experienced, as well as some suggestions on how you can approach them:
Getting to Know the Team
Who’s who? Who does what and how do they fit into this project? The first few days of a new contract usually include a lot of time meeting the team and understanding each individual’s role — a task that’s generally easier to do in-person. Now, you’re confined to web conferencing and collaboration tools, which makes it difficult, but not impossible. You’ll need to go above and beyond to get to know people since you won’t have those watercooler or lunchtime conversations. Use your webcam when possible to make a more personal connection and so you can put faces to names. Also, follow them on LinkedIn and reach out to people individually, asking questions and learning about who they are, what they do, and what makes them tick.
Setting-Up on the Client’s Systems
Be prepared to have certain software already installed on your computer (which conferencing tool do they use?) and you’ll probably also need the ability to log into their system. Don’t wait until the last minute to get set-up or you can lose an entire day of productivity. Reach out to your client before the start date to understand all of the requirements and try to get your credentials early. Then spend some time a few days before to set up your workspace. Make sure you have the right equipment and applications downloaded and test them to make sure that they’re working. It’s also wise to be up a little earlier on your first day so you can get connected and get off on the right foot.
The Client May Not Be Prepared
Some clients aren’t ready for you on the best of days. Now that they’ve been thrown into managing their teams remotely, you can bet they are also dealing with more challenges. We shared a similar post on this topic a couple months ago and much of the advice still applies. Be prepared to take matters into your own hands and ask for some reading material to familiarize yourself with the organization and the project. It’s also a great opportunity to quickly reach out to a few people to get to know them.
Proving Yourself is More Challenging
Not just the first day, but throughout the contract, showing the client that you are working and providing value is going to require more effort because they will not physically see you being productive. On that first day, ask questions to understand and define your goals and targets. Then you can prepare detailed reports throughout the contract that match-up. You’re still going to need timesheet approval to get paid, so this will help minimize disputes with a client who is reviewing all spending with a little more scrutiny.
Building Your Work-from-Home Routine
Forget it being the first day or that this is might be unchartered territory for both you and your client, people working remotely have been trying to balance their routines for years. You need to consciously develop a plan that prevents you from either not being productive due to all of the distractions around your home, or the other extreme, working too much because it’s always right there. Build yourself a distraction-free workspace where you know you can focus on work and, if possible, close it off to yourself outside of working hours. You can also set specific work times, including breaks, that will ensure you get the right balance of work and personal life at home.
Have you discovered any new challenges as organizations adapt to a new way of doing business during the COVID-19 pandemic? We’d love to hear about your experiences and how you dealt with them. Please share in the comments below.